Max Schwenke
Auburn,WA
Summary
Well-versed in legal regulations and requirements relevant to cargo exports. Proven skills in maintaining compliant and efficient shipments throughout entire process. Keep customers satisfied by communicating updates and avoiding delays.
Overview
52
52
years of professional experience
Work History
Export Agent / Domestic Outbound Agent
UPS Supply Chain Solutions
Seattle, WA
08.2006 - 02.2024
- Quoted and organized air shipments for domestic and international destinations outside of the UPS airfreight network
- Required attention to detail and heavy data entry processing
- This job also requires completing and passing a TSA (Transportation Security Administration) test for continuing work
- I was certified as a Hazmat Auditor and also as the co-chair for the Employee Relations Committee.
- Maintained relationships with freight forwarders, carriers, brokers, and other service providers involved in the shipment process.
- Assisted in resolving discrepancies between suppliers' invoices and customs declarations forms.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Conducted audits of export activities to verify accuracy of records and processes according to government rules and regulations.
- Performed cost analysis on various transportation methods in order to determine the most cost-effective option for clients.
Sales Representative
Relm West Labels, Inc.
Lakewood, WA
02.2006 - 06.2006
- Develop customer base, cold-calling prospects to set up appointment to review specifications and label needs for self-adhesive labels and unsupported film products such as water bottle labels
- Evaluate and review the customers ordering process and determine ways to improve the process and ultimately minimize costs
- Specifications are given to the estimating department to develop a customized quotation for presentation to the prospective customer.
Vice President of Sales/Consultant
Evergreen Label & Printworks
Everett, WA
02.2005 - 11.2005
- Employed as a V.P
- Of Sales and Consultant to increase company sales and troubleshoot accounts, implement business practices for profitable/efficient operations
- Develop customer database by cold-calling prospects for self-adhesive product labels
- Prepare quotations, qualify and evaluate accounts and make presentations
- Investigate customer/plant problems and provide equitable solutions for overall improvement on quality and production.
Sales Representative
Label Productions of California
Temecula, CA
10.2004 - 02.2005
- Develop customer base by cold calling via telephone sales for self-adhesive product labels
- Detail and communication skills are key factors
- Provide quotations, schedule jobs, order tooling and stock necessary to produce the printed labels.
Sales Representative
Graphic Interfaces
Escondido, CA
12.1996 - 10.2004
- I am responsible for developing a customer base of clients by cold calling via telephone sales for self-adhesive product labels
- Secure viable prospect information form the Internet, attending conventions relevant to the industry and lead referrals provided by existing customer base
- Assess prospect needs; provide cost-effective solutions to acquire new customer account while maintaining a comfortable profit margin
- Industries pursued requiring labels are Nutritional, Health/Pharmaceutical, Wine, Cosmetic, and Hair & Skin Care.
Account Executive/QA Manager
North American Communications (NAC)
Chula Vista, CA
10.1994 - 12.1996
- Responsible for managing all activities related to the organization of complex direct mail campaigns, including planning and follow up
- Provide complete, well-engineered instructions to enable the plant to perform efficiently and with high quality
- Maintain proper liaison with sales and customers
- Receive, process, keep accurate records and provide information to keep a smooth workflow to all manufacturing departments.
01.1990 - 01.1994
- In this timeframe I decided to take a break from the workforce to pursue my personal lifestyle due to my divorce.
V.P. Sales Service
Graphics Group
Novato, CA
01.1987 - 01.1990
- Represent four Midwest printers on the west coast
- Communicate with customers and printing companies regarding instructions, specifications and procedures
- Analyze and resolve disputes, critique and train customer service representatives as well as qualifying their strong/weak points
- Meet with customers regularly due to poor customer service and quality
- Sold printing, prepare presentations and review credit.
Sales Representative
W.A. Krueger Company (now Quebecor World)
Jonesboro, AR
01.1972 - 01.1987
- Sales Representative, San Mateo, CA
- Senior Customer Service Representative, Jonesboro, AR
- Customer Service Representative, Jonesboro, AR
- Production/CSR Trainee, Jonesboro, AR
- Perfect Binder & Saddle Stitch Operator, Jonesboro, AR
Education
Hazmat Auditor - Hazmat Classification
United Parcel Service
Seattle, WA09-2014
Some College (No Degree) - Printing Technology
Arkansas State University
State University, AR02-1972
Skills
- Terminal acceptance understanding
- Rate negotiation
- Documentation preparation
- Supply Chain Coordination
- Compliance checking
- Account oversight
Timeline
Export Agent / Domestic Outbound Agent
UPS Supply Chain Solutions
08.2006 - 02.2024
Sales Representative
Relm West Labels, Inc.
02.2006 - 06.2006
Vice President of Sales/Consultant
Evergreen Label & Printworks
02.2005 - 11.2005
Sales Representative
Label Productions of California
10.2004 - 02.2005
Sales Representative
Graphic Interfaces
12.1996 - 10.2004
Account Executive/QA Manager
North American Communications (NAC)
10.1994 - 12.1996
01.1990 - 01.1994
V.P. Sales Service
Graphics Group
01.1987 - 01.1990
Sales Representative
W.A. Krueger Company (now Quebecor World)
01.1972 - 01.1987
Hazmat Auditor - Hazmat Classification
United Parcel Service
Some College (No Degree) - Printing Technology
Arkansas State University
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