MAX SMITH
Buffalo,WY
Summary
Focused Customer Care Excellence, Integrity and Commitment to Teamwork.
- Safety focused high-achieving management professional possessing excellent customer skills, communication, organizational and analytical capabilities.
- Creates a positive experience through high-quality customer care.
- Effectively builds loyalty and long-term relationships with customers and fellow employees.
- Practiced in resolving customer concerns in a professional and calm manner.
- 29 Years of experience in General Dirt Contractor / Coal Mining industries.
- Certified and trained in OSHA 10, OSHA 30, OSHA 40 HAZWOPER, PEC / Safeland and MSHA
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
31
31
years of professional experience
Work History
Job Control Coordinator / Director of Safety
WyoDak Energy LLC.
02.2022 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving business results.
- Evaluated report data to proactively adjust and enhance operations.
- Accomplished multiple tasks within established timeframes.
- Collaborated with project managers to ensure proper safety measures were integrated into construction plans from outset.
- Conducted regular site inspections to identify potential hazards and take corrective action before incidents occurred.
- Maintained accurate records of safety meetings, trainings, and incident reports for easy reference during audits or investigations.
- Provided guidance to management on regulatory updates, ensuring company-wide compliance with changing standards.
- Conducted post-incident investigations thoroughly, identifying contributing factors and recommending actions to prevent recurrence effectively.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Effective at conducting Weekly and Monthly Safety Meetings in groups sizes from 10 - 45 employee's, consisting of Power Point Presentations and Tailgate Safety Meetings. Averaging at least 20 hrs monthly.
Agricultural Engineer /Livestock Handler
Bitter Creek Ranch
02.2019 - 02.2022
- Closely monitored crops for growth progress or issues.
- Inspected fields for crop condition and disease.
- Identified weeds, pests and plants to determine application and selection of fertilizers and pesticides.
- Obtained State of Wyoming Pesticide License / Private Applicator
- Administered feed supplements to cows and other livestock.
- Repaired farm equipment, completing both emergency and preventive maintenance quickly and accurately.
- Operated tractors and self-propelled machinery to put up hay, plow and fertilize soil.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Used GPS, weather data and other computer modeling tools to provide advice on water quality and soil conditions.
- Used sensing, measuring and recording devices to study problems related to effects of temperature and humidity in haying conditions.
- Assisted in birth of new calves
- Herded livestock using horses or ranch ATVs.
Project Planner / Rebuild Coordinator
Kiewit
03.2017 - 02.2019
- Established planning objectives for projects by identifying key issues, approaches and performance metrics.
- Made appropriate changes and modifications to project plans to meet organizational needs.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Oversaw daily operations with Management, Co-Workers and Interns to ensure high levels of productivity.
- Obtained Crosby Crane Group Certification
- Optimized project schedules by closely monitoring progress and proactively addressing potential roadblocks.
Product Support Sales Representative
Wyoming Machinery Company / Caterpillar
12.2013 - 03.2017
- Performed PSSR Responsibilities in North Eastern Wyoming
- Acquired Certification - Caterpillar Certified Sales Professional
- Established productive, professional relationships with key personnel in assigned customer accounts, along with identifying and developing new customer accounts
- Assisting Customer Base with Forecasting and Budgeting of Repairs
- Perusing new opportunities in regards to Caterpillar & Non Caterpillar Equipment
- Maintain high customer satisfaction ratings that meet Wyoming Machinery Company standards
- Work Directly with Customers on such issues as Warranty, Invoices, Machine Rebuilds, Machine Health & Maintenance Procedure
- Conducted Monthly and Yearly Forecasting Meetings thru Power Point Presentations for Local Government agencies, Mining Organizations and Caterpillar.
- Assisting Customers in helping to keep customer's machine availability high and productive, by selling Caterpillar Parts, Caterpillar Preventative Maintenance Practices, and coordinating with Wyoming Machinery Service Departments for repairs
- Develop and offer lowest possible operating cost to customers, minimize customer downtime, and merchandise and promote all applicable products offered by Wyoming Machinery Company, in return winning customer loyalty
- Participated in Caterpillar Campus Courses to further understanding of Caterpillar Product Line and applying this to better assist Customers in maintaining fleet availability
Field Service Technical Specialist
Wyoming Machinery Company / Caterpillar
11.2010 - 12.2013
- Receiving customer calls and prioritizing by urgency
- Working in collaboration with other technical specialist's in Dispatching of 27 Field Service Technicians
- Informing Management of Daily Scheduling of technicians and projected work load
- Conducting Daily Safety Meeting
- Following up on previous repairs with Customers to insure Customer Satisfaction
- Broad Knowledge of CAT DBS and processing of work orders / Invoicing
- Identifying Warranty / Good Will and processing these claims accordingly with Correct Industry Service Representatives or Related Departments
- Building quotes as requested by Customers or Wyoming Machinery Product Support Sales Representatives
- Presenting Quotes to customers and making adjustments accordingly to changing circumstances
- Working Jointly With Businesses Solutions to accommodate customer needs in MineStar, Accugrade, CAES, and Aquila
- Monitoring Qualcom / DOT requirements.
Maintenance Superintendent
North Star / 3 Way Inc
10.2006 - 11.2010
- Over seeing Maintenance operations in 3 state region, Managing 23 Technicians and 3 Warehouse employees
- Coordinating with other Management Team Members on goals, projected outcome of current and future projects
- Determine machine availability and operating costs
- Quote and scheduling of repairs
- Determine Monthly operation costs of Maintenance Department and staying within allotted projected goal
- Working with Human Resources in Hiring Processes, Counseling, Reviews and terminations
- Worked with management to identify trends and developments that might influence decisions and strategies in scope of field of work.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
Field Service Technician
Wyoming Machinery Company / Caterpillar
09.1999 - 10.2006
- Operated Field Service Truck under direction of WMC
- Main Customers: Washington Group/URS, Larry's Inc., MGM, Fuller Construction
- Servicing Maintenance needs in Sheridan, Johnson, Campbell, Crook, and Weston Counties
- Participated in 793 Frame / Superstructure Updates
- Discussed and recommended service options with customers and explained costs involved
- Followed safety procedures to avoid injuries in field
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service
- Worked with diverse types of weather and ground conditions
Major Engine Overhaul Technician
Interstate Detroit Diesel
10.1997 - 09.1999
- Performed Major Engine Overhauls, 149 Series / MTU
- Rebuild of Engine Components, Blowers, Rockford's, Crankcase Monitors, and Blower Bypasses
- Reconditioning of Cylinder Heads, Counter Bores and Line Bores.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Proved successful working within tight deadlines and fast-paced atmosphere
Field Service Technician / Welder
S&M Construction
09.1993 - 10.1997
- Maintaining scrapper fleet and support equipment for major Interstate road construction projects and Special Handing of overburden on mine sites
- Scheduling and performing preventive maintenance
- Maintaining on site inventory of preventive maintenance items including cutting edges, filters, oils and fuels. To increase production and minimize downtime.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Wyoming National Guard
US Army
12.1992 - 12.2004
- Highest Rank Held - E-5 Sergeant
- Conducted NCO responsibilities as Section Crew Chief
- Maintained and trained howitzer section of twelve crew members on Mobile, Air Lifted and Tracked 155mm howitzers
- Developed team communications and information for meetings
- Exceeded goals through effective task prioritization and great work ethic
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
Primary Leadership & Development Coarse - Military
- Wyo. Army National Guard - Awarded Enlisted Soldier of the Year 1995
- Wyo. Army National Guard - Awarded Non Commissioned Officer of the Year 1997
- Primary Leadership and Development Coarse, Awarded Top 10 Sergeant Majors Award.
- Multiple Army Achievement Medals for Team Building, Overcoming Challenges and Professional Conduct.
- Continuing education in Drone Survey / Propeller
- Community Speaking Courses thru Casper College, Casper, Wyo.
Skills
- Customer Satisfaction
- Heavy Equipment Application
- Excellent Communication Skills
- Resolution - Oriented
- Compelling Leadership Skills
- Goal Oriented
- Process Implementation
- Risk Assessment
- Project Management
- Administrative Leadership
- Document Management
- Discretion and Confidentiality
Timeline
Job Control Coordinator / Director of Safety - WyoDak Energy LLC.
02.2022 - Current
Agricultural Engineer /Livestock Handler - Bitter Creek Ranch
02.2019 - 02.2022
Project Planner / Rebuild Coordinator - Kiewit
03.2017 - 02.2019
Product Support Sales Representative - Wyoming Machinery Company / Caterpillar
12.2013 - 03.2017
Field Service Technical Specialist - Wyoming Machinery Company / Caterpillar
11.2010 - 12.2013
Maintenance Superintendent - North Star / 3 Way Inc
10.2006 - 11.2010
Field Service Technician - Wyoming Machinery Company / Caterpillar
09.1999 - 10.2006
Major Engine Overhaul Technician - Interstate Detroit Diesel
10.1997 - 09.1999
Field Service Technician / Welder - S&M Construction
09.1993 - 10.1997
Wyoming National Guard - US Army
12.1992 - 12.2004
US Army - Primary Leadership & Development Coarse, Military