MAX SMYLEY
Whitefish
Summary
Results-driven Client Services & Dealer Operations Manager with expertise spanning international customer support, operational process improvement, and team development. Delivers measurable impact through data-driven insights, refined SOPs, and a dedication to operational excellence that elevates customer and dealer experiences.
Overview
4
4
years of professional experience
Work History
Client Services & Dealer Support Manager
Hammer Nutrition USA
Whitefish
06.2025 - Current
- Oversee 200+ weekly client and dealer interactions across phone, live chat, and email, ensuring accurate and prompt resolutions for domestic and international stakeholders.
- Direct end-to-end workflows for order fulfillment, logistics, and issue tracking using Gorgias, GoTo Connect, and OPR reporting.
- Create and deliver actionable weekly reports to senior leadership, enhancing visibility and enabling timely operational decisions.
- Coach and develop team members in communication, process accuracy, and client care to uphold a high service standard.
- Refine and document SOPs for order handling and live chat, improving first-contact resolution and overall response efficiency.
- Collaborate cross-functionally with warehouse, R&D, and leadership teams to address recurring issues and reduce order errors.
Sales Representative
Rawlings Sporting Goods
Whitefish
09.2024 - Current
- Built and nurtured new customer accounts through proactive outreach, cold calling, and network development.
- Generated over $2,000 in sales of jerseys, gear, and equipment through personalized client engagement.
- Managed transactions with accuracy and ensured satisfaction throughout the purchase process.
- Maintained long-term relationships with clients, contributing to repeat business and account growth.
Baseball Coach
BladesAPA
Whitefish
06.2024 - Current
- Led group and individualized baseball lessons tailored to athlete development goals.
- Coordinated scheduling and maintained consistent parent communication for smooth operations.
- Instilled accountability and strong work ethic in athletes to support long-term growth.
- Designed engaging drills to improve hitting, pitching, and fielding proficiency.
Sous Chef
Huck's Place
Whitefish
07.2024 - 10.2024
- Supported menu execution and efficient kitchen workflow in a high-volume setting.
- Maintained quality, consistency, and food safety during preparation and service.
- Collaborated with the kitchen team to minimize delays and ensure smooth operations.
- Adapted to changing priorities and customer orders under pressure.
Mentor
Big Buddies Mentorship Program
Redlands
09.2021 - 04.2022
- Provided individualized mentorship to elementary and middle school students.
- Offered guidance for overcoming personal and academic challenges.
- Built trust and rapport to promote development of life and social skills.
- Reinforced professionalism, integrity, and personal responsibility within the program.
Education
Master of Business Administration (MBA) - Business Administration & Management
Gardner-Webb University
12.2024
Master of Science (MS) - Sports Management
Gardner-Webb University
08.2023
Bachelor of Arts (BA) - Multi/Interdisciplinary Studies
University of Redlands
05.2022
Skills
- Customer Support Management
- SOP Development
- Order Management & Fulfillment
- International Dealer Support
- Cross-Functional Collaboration
- Customer Relationship Building
- KPI & Performance Analysis
- Sales & Account Development
- Workflow Optimization
- Team Coaching & Training
- Live Chat & Ticketing Systems
- Problem Solving & Issue Resolution
Certificates And Awards
- John Moore Sportsmanship Award, University of Redlands Baseball, 05/01/22
- Presidential Leadership Award Nominee, Gardner Webb University Baseball, 05/01/24
Timeline
Client Services & Dealer Support Manager
Hammer Nutrition USA
06.2025 - Current
Sales Representative
Rawlings Sporting Goods
09.2024 - Current
Sous Chef
Huck's Place
07.2024 - 10.2024
Baseball Coach
BladesAPA
06.2024 - Current
Mentor
Big Buddies Mentorship Program
09.2021 - 04.2022
Master of Business Administration (MBA) - Business Administration & Management
Gardner-Webb University
Master of Science (MS) - Sports Management
Gardner-Webb University
Bachelor of Arts (BA) - Multi/Interdisciplinary Studies
University of Redlands