Dynamic professional with a diverse background in management and animal welfare, demonstrating strong leadership, problem-solving, and critical thinking skills. Proven ability to enhance operational efficiency and customer satisfaction through effective team supervision and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Adoption Counselor
The Catio cat lounge
Nashville, TN
03.2024 - Current
Facilitated successful adoptions.
Conducted thorough interviews with potential adopters, ensuring optimal matches and addressing concerns.
Performed daily health checks and administered medications, maintaining accurate records in Google Sheets.
Rescue Manager
The Catio cat lounge
Nashville, TN
04.2024 - 08.2024
Oversaw the daily operations of the cat rescue organization, including intake, care, and adoption processes
Ensured adherence to best practices in animal welfare and rescue protocols
Supervised and trained a team of volunteers and staff members, fostering a collaborative and compassionate work environment
Organized and led regular meetings to discuss goals, challenges, and strategies
Managed the health and well-being of rescued cats, coordinating with veterinarians for medical treatments, vaccinations, and spay/neuter procedures
Maintained detailed medical records for each animal
Developed and implemented fundraising campaigns and community outreach programs to increase visibility and support for the organization
Managed the adoption process, including screening potential adopters and matching cats with suitable homes
Provided post-adoption support and follow-up
Handled administrative tasks such as budgeting, inventory management, and reporting
Ensured compliance with relevant regulations and standards
Addressed and resolved emergencies and behavioral issues involving rescued cats, providing timely solutions to ensure their safety and well-being
Successfully implemented a new volunteer program that enhanced team efficiency and morale
Leadership and team management
Animal care and medical knowledge
Fundraising and event planning
Strong organizational and administrative skills
Excellent communication and interpersonal abilities
Facilitated successful adoptions, enhancing community engagement and improving satisfaction rates
Conducted thorough interviews with potential adopters, ensuring optimal matches and addressing concerns
Performed daily health checks and administered medications, maintaining accurate records in Google Sheets
Deli Department Manager
Kroger
Nashville, TN
10.2023 - 01.2024
Ensured all health codes were followed by monitoring proper food handling techniques and equipment maintenance
Inspected equipment regularly for any signs of wear or damage that could lead to unsafe conditions
Maintained a clean work area by adhering to established sanitation guidelines
Managed daily operations of the deli department including ordering, stocking, merchandising and pricing of products
Provided guidance and direction to team members regarding daily tasks or special projects
Resolved customer complaints promptly and professionally to ensure customer satisfaction
Monitored performance metrics such as cost-efficiency goals, waste management and profit margins
Supervised and trained deli department staff in food safety, customer service, product knowledge, sanitation and other related topics
Created weekly schedules for deli employees to optimize productivity while minimizing labor costs
Conducted regular inventory counts to maintain accurate stock levels for all products
Worked in close collaboration with team members to ensure customers received high-quality service
Trained new employees to perform duties
Delegated work to staff, setting priorities and goals
Promoted safe working conditions by monitoring safety procedures and equipment
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
Warehouse Lead
UPS
La Vergne, TN
11.2023 - 12.2023
Led employee training on mail processing and returns, implemented system updates, and oversaw dual processing lines, driving operational efficiency
Warehouse Worker
UPS
La Vergne, TN
03.2019 - 10.2023
Processed new stock by inputting information into system and adding labels
Moved large quantities of merchandise using pallet jacks, dollies, and hand trucks
Boosted team efforts by backing up fellow warehouse workers in managing incoming and outgoing products
Helped team handle high-volume work by prioritizing tasks
Troubleshot problems and developed successful solutions
Deli Clerk
Kroger
Franklin, TN
07.2019 - 12.2021
Weighed, prepared, and packaged deli meats, side dishes, and sandwiches according to established recipes and standards
Met health code standards by keeping display cases, cooler, and freezer organized and clean
Adhered to all local, state, and federal laws for food handling and sanitation
Sales Associate
Hot Topic
Franklin, TN
03.2018 - 05.2020
Prepared multiple orders simultaneously, ensuring timely service and customer satisfaction
Enhanced kitchen efficiency by prepping ingredients and equipment for all stations
Maintained high standards of food quality and portion accuracy by inspecting plated orders
Ensured food safety by cleaning and sanitizing kitchen surfaces and equipment
Troubleshot kitchen issues, implementing effective solutions to maintain smooth operations
Guided customers on promotions, enhancing their shopping experience and boosting sales
Assisted with sales, returns, and store navigation, ensuring customer satisfaction
Resolved customer issues efficiently, demonstrating strong communication skills
Adapted to changing priorities, maintaining productivity in dynamic environments