Max Truen
Aventura,FL
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Business Development Manager
Silversea Cruises Ltd.
2023.03 - 2024.03
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
- Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
- Managed a diverse team of sales professionals, providing coaching and guidance to optimize performance.
Centurion Membership Executive
American Express
2020.03 - 2022.02
- Dedicated account executive for tier one consumer Centurion Card Members serving as a liaison between multiple business units while consulting with Card Members on leisure travel, fine dining, arts, exclusive engagements and financials
- Portfolio Management of approximately 300 Centurion VIP Card Members
- Managed a team of 30 Membership Managers
- Curated detailed travel and lifestyle experiences including but not limited to commercial and private travel and concierge related services.
- Strengthened relationships with existing members by regularly organizing exclusive events and workshops.
- Organized quarterly member surveys to gather feedback on their experiences, using insights gained to continually improve offerings and processes.
Centurion Relationship Manager
American Express
2017.09 - 2020.03
- Portfolio Management of approximately 50 Centurion VIP Card Members
- Curated detailed travel and lifestyle experiences
- Focused on Card Member engagement to improve share of travel wallet for the portfolio
- Maintained awareness of Card Members spend and industry developments in order to provide elite experiences
- Proactively contacted Card Members within the portfolio to ensure engagement & seek opportunities to enhance the relationship through targeted travel & lifestyle recommendations
- Responsible for relationship building and making loyal enthusiasts out of high level Card Members to promote American Express as the ultimate customer service brand.
Centurion Associate Relationship Manager
American Express
2017.09 - 2018.03
- Assisted the Relationship Manager with curating detailed travel experiences based on Card Member requests including but not limited to travel arrangements, dining reservations, excursions, experiences, etc
- Connected with American Express Fine Hotel and Resort vendors globally to maintain relationships
- Reinforced American Express Card benefits to Card Members to promote increased spending and to demonstrate card value.
Executive Travel Counselor
American Express
2016.09 - 2017.08
- Created a memorable travel experience for Card Members by reserving travel with a key focus in domestic and international destination air, car and hotel travel arrangements
- Used good judgment and problem solving skills to work well independently in a multi-task high call volume atmosphere to provide luxury customer service to Card Members
- Accountable for the Card Member's experience from beginning to end
- Created innovative ways to resolve Card Members' issues or concerns to win their loyalty and travel spend
- Stayed ahead of industry trends and continuously builds destination knowledge
- Responsible for relationship building and making loyal enthusiast out of the Card Members so they will recommend American Express Travel.
Education
Bachelors of Science - Travel & Tourism Management
Johnson & Wales University
North Miami, FL05.2016
Associates of Liberal Arts -
University of Hartford College of Liberal Arts
West Hartford, CT05.2013
Skills
- Territory Management
- Customer Engagement
- Key Account Management
- Pricing strategy
- Industry Networking
- Proposal Development
- CRM software proficiency
- Training and mentoring
- Decision-Making
- Customer Service
- Client Relationship Building
- Verbal and written communication
- Negotiations
Certification
- Gold Level Guest Service Professional
- Certified Hospitality Sales Professional (American Hotel and Lodging Educational Institute)
- Certified Hotel Concierge (American Hotel and Lodging Educational Institute)
- Certified Hospitality and Travel Professional (American Hotel and Lodging Educational Institute)
- Certificate in Hospitality and Tourism Management (Florida Atlantic University)
Timeline
Senior Business Development Manager
Silversea Cruises Ltd.
2023.03 - 2024.03
Centurion Membership Executive
American Express
2020.03 - 2022.02
Centurion Relationship Manager
American Express
2017.09 - 2020.03
Centurion Associate Relationship Manager
American Express
2017.09 - 2018.03
Executive Travel Counselor
American Express
2016.09 - 2017.08
Bachelors of Science - Travel & Tourism Management
Johnson & Wales University
Associates of Liberal Arts -
University of Hartford College of Liberal Arts
- Gold Level Guest Service Professional
- Certified Hospitality Sales Professional (American Hotel and Lodging Educational Institute)
- Certified Hotel Concierge (American Hotel and Lodging Educational Institute)
- Certified Hospitality and Travel Professional (American Hotel and Lodging Educational Institute)
- Certificate in Hospitality and Tourism Management (Florida Atlantic University)
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