Max Whitaker
Leland,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training new sales associates with a talent for interacting and collaboration with staff at all levels of management. This position presents a compelling opportunity to combine my passion of aviation and logistical knowledge with my years of sales experience and customer networking.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Hendrick Toyota Wilmington
03.2021 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Contributed to a positive work environment by supporting fellow sales consultants in achieving their individual sales goals and targets
- Generated increased sales revenue through effective lead generation and follow-up efforts
Cross Trained Agent
Delta Airlines
12.2018 - 11.2022
- Coordinated with ground crew to ensure aircraft readiness for timely departures and arrivals
- Upheld strict security protocols when processing passenger identification documents, preventing unauthorized access to restricted areas
- Provided exceptional customer service through attentive assistance at the ticket counter and gate area
- Addressed passenger inquiries regarding flight schedules, delays, or cancellations in a professional manner
- Resolved customer complaints by listening to grievances, determining causes and deciding best solution
Load Coordinator
Amazon Air Cargo
04.2020 - 08.2020
- Optimized loading procedures to ensure safe and secure transportation of packages
- Resolved shipment discrepancies by working closely with warehouse personnel, ensuring prompt resolution of issues
- Maintained compliance with safety regulations by conducting regular inspections of loading equipment
- Reduced shipping errors through meticulous tracking of all incoming and outgoing containers
- Coordinated with flight crew to ensure weight and balance distribution
Education
Bachelor of Science - International Business
University of North Carolina At Wilmington
Wilmington, NC05.2026
Skills
- Customer Relationship Management
- Persuasive Communication
- CRM Proficiency
- Product and Service Knowledge
- Closing Techniques
- Strategic Planning
- Cold-calling
- Sales Analysis
- Leads Prospecting
- Upselling and Cross Selling
- Negotiation Tactics
Accomplishments
Southeast Toyota Pros Sales Consultant - 2022, 2023
Toyota Certified Used Vehicles Sales - Bronze Award 2023
Timeline
Sales Consultant
Hendrick Toyota Wilmington
03.2021 - Current
Load Coordinator
Amazon Air Cargo
04.2020 - 08.2020
Cross Trained Agent
Delta Airlines
12.2018 - 11.2022
Bachelor of Science - International Business
University of North Carolina At Wilmington
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