Max Wilcox
OGDEN,UT
Summary
Adept Disaster Response Technician and Salesman with a proven track record at Titan Disaster Cleanup, I excel in project management and customer service. Leveraging attention to detail and troubleshooting skills, I enhanced operational efficiency and client satisfaction, significantly contributing to a broadened client base and exceeding sales targets by over $100,000 per year.
Sales professional well-versed in consultative selling and relationship management, consistently driving revenue growth. Known for collaboration and adaptability, ensuring seamless teamwork and alignment with business goals. Possesses persuasive communication skills and proactive approach to problem-solving.
Hardworking employee enthusiastic about learning the welding field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Disaster Responce Technitian
Titan Disaster Cleanup
01.2015 - 06.2022
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing demolition.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Promoted and up-sold products and services to meet needs of customers.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Served customers with knowledgeable, friendly support at every stage of purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built diverse and consistent sales portfolio.
Courtesy Clerk
Smiths
07.2019 - 08.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Education
High School Diploma -
Weber High
Pleasant View05-2021
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Quality Control
- Preventive Maintenance
- Equipment Maintenance
- Work Planning and Prioritization
- Routine Inspections
- Innovation Skills
- Project Management
Timeline
Courtesy Clerk
Smiths
07.2019 - 08.2020
Disaster Responce Technitian
Titan Disaster Cleanup
01.2015 - 06.2022
High School Diploma -
Weber High
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