Summary
Overview
Work History
Education
Skills
Degrees
Timeline
Generic

MAXCELLINE HAPPI

Arlington,MA

Summary

Collaboration and interaction with other professionals on legal matters and related issues ensures a fluent legal process. In drafting and/or reviewing any legal document in any field, a variety of skills come into play; skills differing with persons and specialty, yet all are involved in the legal process as a team. Such collaboration is projected in the work produced, making excellence the hallmark when attention to detail is the mode of operation. Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

18
18
years of professional experience

Work History

Operations Manager/Supervisor

Nourrir Home-Healthcare Services
Brookline, Massachusetts
01.2016 - 05.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Performed cost analysis for various projects to determine budget requirements.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Created detailed reports on the performance of individual departments within operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Addressed customer concerns with suitable solutions.
  • Developed key performance indicators to measure effectiveness of operational processes.

Patent Prosecution Assistant

Lee Patent Services
Stoneham, MA
04.2011 - 08.2015
  • Supporting patent specification and claims drafting
  • Assisted in the preparation of reports, presentations and correspondence.
  • Entered data into databases accurately and efficiently.
  • Greeted visitors, clients and guests in a professional manner.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Archived confidential material using established procedures.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Assisted in the development of new policies and procedures to improve operational efficiency.

Internship - Research Analyst Trainee

Becton Dickinson Biosciences
Woburn, MA
04.2010 - 08.2010
  • Performing Metabolic Stability Tests on compounds for in-house use
  • Assisted with business plans by providing research-based inputs about target markets.
  • Conducted market research and analyzed data to identify trends, opportunities, and potential risks.
  • Monitored current events and emerging trends to keep abreast with marketplace changes.
  • Utilized a variety of tools such as Excel spreadsheets and databases for effective data manipulation and analysis.
  • Analyzed market trends and identified potential business opportunities.
  • Interpreted quantitative and qualitative data to develop insights into consumer behavior.
  • Collaborated with cross-functional teams to ensure accuracy of research results.

Volunteer

Catholic Charities
Boston, MA
11.2009 - 04.2010
  • Interviewing refugees to collect information on status (after the 2010 earthquake in Haiti)
  • Organized and maintained records of volunteer hours and donations.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Attended weekly meetings to discuss progress and future initiatives.
  • Provided assistance to staff in the daily operations of the organization.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Collaborated with other volunteers to create a positive work environment.

Real Estate Paralegal

Wescott, Millham & Dyer
Laconia, NH
01.2006 - 06.2006
  • Working with developers in collaboration with Planning and Zoning Boards to ensure real estate development activities are in accord with State and Federal Land Use Regulations
  • Drafted contracts and closing documents for review by attorneys.
  • Organized client meetings and took minutes at those meetings.
  • Analyzed financial statements as part of due diligence process.
  • Interpreted legal documents related to real estate transactions.

Guest Lecturer

Massachusetts School of Law
Andover, MA
10.2015
  • Invited Lecturer on Patent Prosecution for Intellectual Property Course
  • Utilized online platforms such as Blackboard or Moodle to supplement classroom instruction.
  • Scheduled office hours for one-on-one meetings with students seeking additional assistance or advice.
  • Prepared lectures and course materials for students.
  • Generated reports summarizing student performance data over the course of each semester.
  • Organized guest speakers to present on various topics during class sessions.
  • Advised students on academic issues, such as selecting courses or preparing for exams.
  • Incorporated multimedia resources into lectures whenever possible.

Education

Bachelor of Science in Biochemistry -

University of Massachusetts
01.2025

Associate of Science in Biotechnology -

Middlesex Community College-Bedford
05.2011

Juris Doctor -

Massachusetts School of Law
06.2008

Master of Law (LL.M.) in Intellectual Property -

Franklin Pierce Law School
05.2003

Diploma in Journalism -

Ghana Institute of Journalism
08.1994

Master of Arts in Public Law -

University of Yaounde
09.1988

Bachelor of Arts in Public Law -

University of Yaounde
07.1987

Skills

  • Document Control
  • Incidents management
  • Maintenance Planning
  • Labor Relations
  • P&L Management
  • Logistics Oversight
  • Policy Enforcement
  • Records Management
  • Work Prioritization
  • Problem-Solving
  • Continuous Improvement
  • Complaint resolution
  • Decision-Making
  • Handling Escalations
  • Leading Team Meetings
  • Positive and Constructive Feedback
  • Account Authorizations
  • Service Delivery Optimization

Degrees

  • A.S.
  • B.A.
  • M.A.
  • J.D.
  • LL.M.-I.P.

Timeline

Operations Manager/Supervisor

Nourrir Home-Healthcare Services
01.2016 - 05.2024

Guest Lecturer

Massachusetts School of Law
10.2015

Patent Prosecution Assistant

Lee Patent Services
04.2011 - 08.2015

Internship - Research Analyst Trainee

Becton Dickinson Biosciences
04.2010 - 08.2010

Volunteer

Catholic Charities
11.2009 - 04.2010

Real Estate Paralegal

Wescott, Millham & Dyer
01.2006 - 06.2006

Bachelor of Science in Biochemistry -

University of Massachusetts

Associate of Science in Biotechnology -

Middlesex Community College-Bedford

Juris Doctor -

Massachusetts School of Law

Master of Law (LL.M.) in Intellectual Property -

Franklin Pierce Law School

Diploma in Journalism -

Ghana Institute of Journalism

Master of Arts in Public Law -

University of Yaounde

Bachelor of Arts in Public Law -

University of Yaounde

Similar Profiles

CREATE PROFILE
MAXCELLINE HAPPI