Maxcine Blunt
Washington,DC
Summary
Behavioral health professional with strong skills in case management, assessment, and individualized care planning. Known for effective team collaboration and achieving results in dynamic environments. Strong communicator adept in crisis intervention, resource coordination, and client advocacy, ensuring high standards of care and positive outcomes.
Professional with strong background in housing and community services, skilled in client advocacy, case management, and resource coordination. Known for collaboration, adaptability, and achieving measurable outcomes. Expertise in conflict resolution, client assessments, and support planning, ensuring effective service delivery. Reliable team member with focus on fostering positive relationships and driving impactful results.
Overview
8
8
years of professional experience
Work History
Permanent Supportive Housing Case Manager
Metropolitan Educational Solutions
04.2024 - Current
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Managed caseload to satisfy multiple patients with diverse needs.
- Developed partnerships with community organizations to expand services and referrals.
- Educated clients on their rights and responsibilities as voucher holders, fostering a better understanding of program requirements and expectations.
- Resolved tenant-landlord disputes professionally, promoting positive outcomes that supported long-term tenancy success within the voucher program.
- Provided comprehensive case management services, assisting families in achieving self-sufficiency through stable housing situations.
Warehouse Reach Driver
Target Distribution Center
04.2023 - 10.2023
- Expedited order processing with accurate picking, packing, and shipping of products using a reach truck.
- Performed routine maintenance checks on equipment, reducing downtime due to unexpected malfunctions.
- Conducted regular safety inspections on reach trucks, contributing to accident-free workplace environment.
- Managed time wisely to complete assigned tasks within deadlines while maintaining high quality work standards.
- Adhered strictly to OSHA regulations for safe operation of reach trucks in a fast-paced warehouse setting.
- Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
Maintenance Service Coordinator
Franklin Park Apartments
02.2021 - 04.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
Mail Handler
USPS
01.2021 - 03.2023
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Labeled packages with clear, correct information to reduce mailing errors.
Call Center Representative
Kaiser Permanente
01.2020 - 01.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Receptionist
Glynn Jones Salon
04.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Boosted salon revenue by upselling salon products and services during appointment bookings.
- Provided special treatments involving shampooing, rinsing and conditioning hair.
- Assisted stylists in preparing clients for various treatments, ensuring a smooth workflow.
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
- Communicated with hairdressers to address customer issues and appointment conflicts.
- Educated clients on proper hair care techniques, promoting healthier locks and repeat business.
Spa Concierge
MGM National Harbor Spa and Salon
11.2017 - 04.2018
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Promoted wellness culture within the spa by organizing team-building exercises, staff wellness programs, and other initiatives.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Greeted guests and escorted to correct treatment rooms.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Seasonal Sales Associate
Gymboree
10.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Seasonal Sales Associate
The Children's Place
08.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a thorough knowledge of retail products, enabling effective client consultations and support.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Director of First Impressions
18/8 Fine Men Salon
08.2016 - 01.2017
- Maintained a clean and organized work environment, contributing to optimal sanitation levels within the facility.
- Supported barbers in providing top-notch grooming services to clients by handing them the requested tools or prepping customers for specific treatments.
- Aided in the promotion of retail products within the shop through effective merchandising displays that encouraged impulse purchases from customers.
- Boosted word-of-mouth referrals by consistently delivering high-quality assistance and customer service to clients.
- Increased repeat business by building rapport with clients and remembering their preferences for future visits.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Roosevelt High School
Washington, DC06.2017
Skills
- Maintaining confidentiality
- Behavioral support
- Trauma-informed care
- Problem-solving abilities
- Multitasking
- Certified in CPR/AED
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Permanent Supportive Housing Case Manager
Metropolitan Educational Solutions
04.2024 - Current
Warehouse Reach Driver
Target Distribution Center
04.2023 - 10.2023
Maintenance Service Coordinator
Franklin Park Apartments
02.2021 - 04.2023
Mail Handler
USPS
01.2021 - 03.2023
Call Center Representative
Kaiser Permanente
01.2020 - 01.2021
Receptionist
Glynn Jones Salon
04.2018 - 03.2020
Spa Concierge
MGM National Harbor Spa and Salon
11.2017 - 04.2018
Seasonal Sales Associate
Gymboree
10.2017 - 01.2018
Seasonal Sales Associate
The Children's Place
08.2017 - 01.2018
Director of First Impressions
18/8 Fine Men Salon
08.2016 - 01.2017
High School Diploma -
Roosevelt High School
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