Maxene Chigidi
702 W 52nd ST Savanna GA,USA
Summary
Experienced and effective, adept in all aspects of successful hotel. Bringing forth several years of experience and expertise. Equipped with diverse and promising skill set. Passionate about the food service industry, and eager to bring my experience and growth to another flourishing establishment. I am seeking challenging opportunities where I can fully use my skills for the success of the organization.
Overview
16
16
years of professional experience
Work History
Food and Beverage Supervisor
JW Marriott Plant Riverside
Savannah , GA
2024.02 - Current
- Maintaining an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developing and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Managing scheduling of staff in accordance with budget constraints and labor laws.
- Training new hires in proper food handling techniques and safety regulations.
- Monitoring dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigating customer complaints promptly and took corrective action as needed.
- Assisting kitchen staff with preparing meals during peak hours or when personnel shortages occur.
Line Cook ( Part-time)
Ukiyo Japanese Restaurant
Savannah , GA
2024.01 - Current
- Preparing food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaning food preparation areas, cooking surfaces, and utensils.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
Line Cook
Orale Tacos Mexican Restaurant
Savannah , GA
2023.01 - 2024.01
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Stocked and restocked kitchen supplies as needed.
Food and Beverage- Manager in Training
JW Marriott Savanna P.Riverside
Savannah , USA
2022.11 - 2023.11
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Ensured that a "positive atmosphere" in all outlets including making contact with 100% of guests, Members, and Employees on a regular basis.
- Assisted in creating daily floor plans and rotations for each outlet
- Ensured coverage and monitor timekeeping and absenteeism making necessary adjustments in the best interest of the company.
- Attended pre-meal meetings and conducted ongoing training of employees to ensure that employees continue to improve their performance.
Assistant Restaurant Manager
The Lookout Cafe
Victoria Falls , Zimbabwe
2017.01 - 2022.11
- Maintained knowledge and ensure compliance with departmental policies and standard service procedures.
- Supervised efficient upkeep of tools through proper usage of equipment and devices.
- Analyzed all guest requirements and prepare plans resolve customer care related issues and satisfy guests.
- Monitored and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
- Facilitated procedures to take orders from guests in systematic way and ensure compliance to all regulations and standards of department.
- Monitored bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of the restaurant.
- Ensured compliance with health and safety regulations.
- Provided leadership and direction to restaurant employees.
- Assisted in recruiting, training, and scheduling staff members.
- Maintained accurate records of sales transactions and other financial information.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for all restaurant personnel.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Performed regular maintenance checks on kitchen equipment.
Restaurant Supervisor
The Lookout Cafe
Victoria Falls , Zimbabwe
2015.03 - 2017.01
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Recruited, interviewed and hired qualified applicants for various positions within the restaurant.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Food and Beverage Supervisor
The Rainbow Towers Hotel
Victoria Falls , Zimbabwe
2013.05 - 2014.12
Internship Student
Azambezi River Lodge
Victoria Falls , Zimbabwe
2011.08 - 2012.08
Server
The Rainbow Towers Totel
Harare , Zimbabwe
2008.02 - 2010.10
Education
Wine Education Course (WOSA) -
01.2019
Certificate in Ten Steps of Dining (ZTA) -
Certificate in Customer Care (ZTA) -
01.2013
Higher National Diploma - Tourism And Hospitality Management
School of Tourism and Hospitality Management
01.2013
Skills
- Leadership
- Communication
- Microsoft Office
- Team Player
- English (reading and writing)
- Equipment Set up
- Report Preparation
- Compliance Regulations
Accomplishments
- Most improved employee 2016
- Worker of the year 2017
- Bronze Medal Sommelier Cup 2019 (Wines of South Africa)
References
Tendai Nyabonda -The Lookout Cafe
Restaurant Manager
cafemanager@wildhorizons.co.zw
+263 77 394 5080
Charles Bruce - JW Marriott Plant Riverside
Ass Food and Beverage Manager
charles.bruce@kesslercollection.com
+1912 667 0572
Timeline
Food and Beverage Supervisor
JW Marriott Plant Riverside
2024.02 - Current
Line Cook ( Part-time)
Ukiyo Japanese Restaurant
2024.01 - Current
Line Cook
Orale Tacos Mexican Restaurant
2023.01 - 2024.01
Food and Beverage- Manager in Training
JW Marriott Savanna P.Riverside
2022.11 - 2023.11
Assistant Restaurant Manager
The Lookout Cafe
2017.01 - 2022.11
Restaurant Supervisor
The Lookout Cafe
2015.03 - 2017.01
Food and Beverage Supervisor
The Rainbow Towers Hotel
2013.05 - 2014.12
Internship Student
Azambezi River Lodge
2011.08 - 2012.08
Server
The Rainbow Towers Totel
2008.02 - 2010.10
Wine Education Course (WOSA) -
Certificate in Ten Steps of Dining (ZTA) -
Certificate in Customer Care (ZTA) -
Higher National Diploma - Tourism And Hospitality Management
School of Tourism and Hospitality Management
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