Maxwell Hickman
Medina,US
Summary
System Technician with 4 years of experience in system administration, technical troubleshooting, and maintaining secure, high-availability IT environments. Adept at diagnosing complex issues, supporting end users, and ensuring systems perform reliably under demanding conditions. Known for delivering clear communication, efficient problem resolution, and continuous improvements to IT processes.
Overview
6
6
years of professional experience
Work History
System Technician
EMC IT Solutions
Cleveland, OH
06.2022 - 03.2026
- Configured and maintained IT systems, enhancing operational efficiency and reducing downtime.
- Provided technical support, resolving 65% of user issues on first contact, improving user satisfaction.
- Managed network infrastructure, ensuring secure and reliable connectivity for over 200 devices.
- Facilitated software implementations, ensuring seamless integration and minimal disruption to operations.
- Cultivated strong relationships with end-users, enhancing communication and support satisfaction through attentive service.
- Streamlined the installation process for new hardware, significantly reducing setup time and improving operational efficiency.
- Coordinated with third-party vendors during system upgrades, ensuring seamless integration and minimal disruption to operations.
Receiving/DSD
Meijer
Brunswick, OH
02.2022 - 06.2022
- Displayed a friendly and outgoing attitude through good eye contact and body language.
- Responded to customer questions in an effective manner.
- Stocked product and maintained product displays according to merchandising standards.
- Utilize technology to complete activities and tasks.
- Follow safety and sanitation procedures to ensure quality service and products for our customers.
- Operated a forklift to unload merchandise off of trucks.
GoGetter
GetGo
Medina, OH
08.2021 - 02.2022
- Efficiently stocked shelves, enhancing product accessibility and customer experience.
- Ensured seamless transactions by greeting customers and processing purchases swiftly.
- Collaborated in the kitchen, preparing orders to meet customer satisfaction and demand.
- Fostered a positive work environment through effective communication, contributing to higher staff morale and teamwork.
- Primarily worked the overnight shift.
- Fostered a welcoming atmosphere through positive interactions, contributing to a vibrant store culture and enhanced customer loyalty.
Lifeguard
Great Wolf Lodge
Sandusky, OH
05.2021 - 08.2021
- Supervise and provide surveillance of swimmers and guests during park hours, special events, and training sessions.
- Respond to emergency situations in assigned zone.
- Assist in communicating emergency situations outside of assigned zone.
- Enforce the rules and regulations of the waterpark and advise aquatics management of unsafe and unsanitary conditions.
- Enforced waterpark regulations and protocols, maintaining high safety standards and significantly reducing incidents throughout the season.
- Coordinated with team members during emergency drills, enhancing response efficiency and ensuring preparedness for real-life situations.
- Demonstrated strong interpersonal skills by engaging with guests, promoting a positive atmosphere and encouraging repeat visits.
Lifeguard
Kalahari Resorts and Conventions
Sandusky, OH
12.2019 - 01.2021
- Supervise and provide surveillance of swimmers and guests during park hours, special events, and training sessions.
- Respond to emergency situations in assigned zone.
- Assist in communicating emergency situations outside of assigned zone.
- Enforce the rules and regulations of the waterpark and advise aquatics management of unsafe and unsanitary conditions.
- Enforced waterpark regulations and protocols, maintaining high safety standards and significantly reducing incidents throughout the season.
- Coordinated with team members during emergency drills, enhancing response efficiency and ensuring preparedness for real-life situations.
- Demonstrated strong interpersonal skills by engaging with guests, promoting a positive atmosphere and encouraging repeat visits.
Education
Computer Networking & Technologies (Vocational School) -
Ehove Career Center
Milan, OH06-2020
High School Diploma -
Norwalk High School
Norwalk, OH06-2020
Skills
- Windows
- Meraki
- Technical Support
- Customer Support
- Ethernet
- LAN
- Virtualization
- VoIP
- TCP/IP
- DHCP
- Computer Hardware
- VPN
- Active Directory
- SharePoint
- Analysis skills
- IT Support
- Troubleshooting
- Help Desk
Timeline
System Technician
EMC IT Solutions
06.2022 - 03.2026
Receiving/DSD
Meijer
02.2022 - 06.2022
GoGetter
GetGo
08.2021 - 02.2022
Lifeguard
Great Wolf Lodge
05.2021 - 08.2021
Lifeguard
Kalahari Resorts and Conventions
12.2019 - 01.2021
Computer Networking & Technologies (Vocational School) -
Ehove Career Center
High School Diploma -
Norwalk High School