Max Parker

• Key Achievement: Brought immediate business value to over 30 financial
  institutions by building 30 “client journeys” (i.e. customer success plans) and 50+
  curated training videos in my first 8 months in this position
• Managed 80 courses and 2400 users in Absorb LMS as the sole point of contact
  for Admin and Support
• Collaborated with SMEs from multiple departments at a time to develop
  curriculums, courses, live trainings, instructional videos, and branded marketing
  content
• Identified strategies for improved training adoption by analyzing 50 client
  engagement reports each month and presenting findings and solution proposals
  at quarterly meetings to the CCO and VP of Client Success
• Acted as primary point of contact (SME) for Client Success team for eLearning
  solutions and technical support; regularly communicated directly with clients
• Prepared training content and technical environments for primary instructors
  based on client contract and client requests; investigated and resolved any
  technical issues within client UAT environments
• Served as backup trainer for live and virtual client trainings

• Created and maintained 70+ pages of documentation for 620 internal employees
• Resolved 200 escalated issues and completed 2-3 technical projects per month
• Taught 2.5 hour weekly onboarding sessions for new employees (200+ employees in 13 months)

Key Achievement:

• Oversaw integration and testing of a $500,000 video conferencing project; responsible for creating proof of concept, designing instructional documentation, and delivering technical training

• Coordinated important elements of multiple projects including: Office 365 cloud transfer (5,000 users), telephony switch (1,500 users), 2-factor authentication process (30,000 users) and Amazon Alexa pilot program (300 users)
• Resolved 200 escalated issues per month
• Created and delivered technical trainings for Office 365 Suite and Microsoft Teams to over 15 departments and led private, curated classes for executive leadership
• Managed a team of 35 student staff and 2 full time staff members
• Protected sensitive student information when resolving IT issues with Registrar's and Bursar's office

Key Achievement:

• Launched and maintained UTD’s Knowledge Centered Service (KSC) containing 500+ knowledge articles for UTD users, business partners, and the public

• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns
• Investigated potential methods for reduction of alcoholism in mammals

Key Achievement:

• Managed a team of 6 student researchers for an operant box behavioral project

• Independently created lesson plans and prepared stimulatory questions to prepare students for course exams
• Led weekly 1-hour workshops for groups of 20 - 30 students