Summary
Overview
Work History
Education
Skills
Awards
Software
Certification
Timeline
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Max Parker

Max Parker

Instructional Designer
Plano,TX

Summary

Resourceful Instructional Designer and Trainer with over 5 years of IT, higher education, and financial training experience. Delivered engaging technical and onboarding training for a variety of cultural and professional backgrounds. Enthusiastic personality with a hands-on, creative style. Ready to apply 10 years' experience in the fields of IT, neuroscience, instructional design, and finance to a challenging long-term position that will meet business needs. Loves dogs.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Instructional Designer & ELearning Administrator

Alkami Technologies Inc.
2021.07 - Current
  • Key Achievement: Brought immediate business value to over 30 financial
    institutions by building 30 “client journeys” (i.e. customer success plans) and 50+
    curated training videos in my first 8 months in this position
  • Managed 80 courses and 2400 users in Absorb LMS as the sole point of contact
    for Admin and Support
  • Collaborated with SMEs from multiple departments at a time to develop
    curriculums, courses, live trainings, instructional videos, and branded marketing
    content
  • Identified strategies for improved training adoption by analyzing 50 client
    engagement reports each month and presenting findings and solution proposals
    at quarterly meetings to the CCO and VP of Client Success
  • Acted as primary point of contact (SME) for Client Success team for eLearning
    solutions and technical support; regularly communicated directly with clients
  • Prepared training content and technical environments for primary instructors
    based on client contract and client requests; investigated and resolved any
    technical issues within client UAT environments
  • Served as backup trainer for live and virtual client trainings

Technology Training Instructor

Alkami Technologies Inc.
2020.02 - 2021.07
  • Created and maintained 70+ pages of documentation for 620 internal employees
  • Resolved 200 escalated issues and completed 2-3 technical projects per month
  • Taught 2.5 hour weekly onboarding sessions for new employees (200+ employees in 13 months)

Key Achievement:

  • Oversaw integration and testing of a $500,000 video conferencing project; responsible for creating proof of concept, designing instructional documentation, and delivering technical training

IT Specialist and Major Incident Manager

University Of Texas At Dallas
2017.08 - 2020.02
  • Coordinated important elements of multiple projects including: Office 365 cloud transfer (5,000 users), telephony switch (1,500 users), 2-factor authentication process (30,000 users) and Amazon Alexa pilot program (300 users)
  • Resolved 200 escalated issues per month
  • Created and delivered technical trainings for Office 365 Suite and Microsoft Teams to over 15 departments and led private, curated classes for executive leadership
  • Managed a team of 35 student staff and 2 full time staff members
  • Protected sensitive student information when resolving IT issues with Registrar's and Bursar's office

Key Achievement:

  • Launched and maintained UTD’s Knowledge Centered Service (KSC) containing 500+ knowledge articles for UTD users, business partners, and the public

Research Assistant & Project Manager

University Of Texas At Dallas
2013.05 - 2016.05
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns
  • Investigated potential methods for reduction of alcoholism in mammals

Key Achievement:

  • Managed a team of 6 student researchers for an operant box behavioral project

Neuropharmacology Teaching Assistant

University Of Texas At Dallas
2014.01 - 2014.05
  • Independently created lesson plans and prepared stimulatory questions to prepare students for course exams
  • Led weekly 1-hour workshops for groups of 20 - 30 students

Education

Master of Science - Applied Cognition

The University of Texas At Dallas
Richardson, TX
2018.08 - 2020.05

Bachelor of Science - Neuroscience

The University of Texas At Dallas
Richardson, TX
2011.08 - 2015.05

Skills

Virtual Training

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Awards

Terry Scholarship (2011 - 2016)

One of 20 individuals chosen during a 6-month application process and awarded with a full-ride scholarship. The Terry Scholarship is awarded to high school students who exhibit leadership qualities.

Mettle Award (Alkami 2021)

Awarded to me for an optimistic perseverance and caring collaboration during the covid-19 pandemic. I was the only member of my team to volunteer and manage in-office operations, coordinate all new hire training, and operate hardware maintenance for 6 months alone before restrictions allowed for other teammates to begin working in person as well.

Mrs. Morales’s Most Handsome Young Man Award

Awarded to me by my mother-in-law every time I receive a (good or bad) haircut.

Software

Zoom/Webex

Confluence

Blackboard LMS

Absorb LMS

Adobe Photoshop

Powtoon

Articulate Rise 360

Camtasia

PeopleSoft

Certification

Splunk Fundamentals 1 Certificate

Timeline

Instructional Designer & ELearning Administrator

Alkami Technologies Inc.
2021.07 - Current

Technology Training Instructor

Alkami Technologies Inc.
2020.02 - 2021.07

Master of Science - Applied Cognition

The University of Texas At Dallas
2018.08 - 2020.05

IT Specialist and Major Incident Manager

University Of Texas At Dallas
2017.08 - 2020.02

Neuropharmacology Teaching Assistant

University Of Texas At Dallas
2014.01 - 2014.05

Research Assistant & Project Manager

University Of Texas At Dallas
2013.05 - 2016.05

Bachelor of Science - Neuroscience

The University of Texas At Dallas
2011.08 - 2015.05

Splunk Fundamentals 1 Certificate

HDI Knowledge Centered Service (KCS) Foundations

Max ParkerInstructional Designer