Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Maxi Baird

Amelia,OH

Summary

Certified phlebotomist with a strong commitment to patient care and accurate specimen collection. Skilled in adhering to safety and infection control protocols while maintaining patient comfort and confidentiality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Inventory/Operational Support

Anthem Inc
Mason, Ohio
02.2020 - 03.2026
  • Support operational compliance by assisting with workflow monitoring, documentation accuracy, and process improvements
  • Work independently on special projects involving data accuracy, tracking, and reporting
  • Collaborate with team members and leadership via chat support to ensure adherence to policies and procedures
  • Contribute to continuous improvement initiatives aimed at reducing errors and increasing compliance efficiency

Customer Service & Claims Specialist

Anthem / Elevance Health
Mason, Ohio
09.2019 - 02.2020
  • Manage Medicare-related medical claims and benefit inquiries, ensuring compliance with CMS (Centers for Medicare & Medicaid Services) guidelines and company policies
  • Interpret and communicate complex Medicare benefits, coverage determinations, and eligibility requirements to members
  • Perform Coordination of Benefits (COB) reviews in alignment with Medicare regulations and accuracy standards
  • Maintain strict adherence to HIPAA, CMS, and internal compliance policies, ensuring data privacy and regulatory integrity
  • Identify, document, and escalate potential compliance risks or discrepancies in claims processing or member accounts
  • Consistently meet or exceed quality assurance, audit, and adherence metrics in a highly regulated environment
  • Handle sensitive member concerns with professionalism while maintaining compliance with Medicare communication requirements

Benefits Administrator

Macy's Inc.
Springdale, OH
05.2016 - 02.2019
  • Responsible for daily and weekly query work.
  • Processing family status events for Macy's and Bloomingdales associates.
  • Help call center with W2 and Annual Enrollment calls.
  • Assisting in new hire training.
  • Work on any special projects that may come up.
  • Responsible for retroben for payroll deductions for associates and executives.
  • Testing for Salesforce prior to conversion.

Call Center HR/Benefits Representative

Macy's Corporate Services
Springdale, Ohio
11.2015 - 05.2016
  • Collaborated with PTO, benefits, retirement, and other teams to identify and implement solutions for complex issues.
  • Documented inquiries and resolutions in ICMHR & Salesforce databases to maintain accurate records.
  • Resolved product and policy issues while communicating advantages of new technology to enhance user experience.
  • Helped customers select products that best fit their personal needs.

Education

Certificate of Technical Studies - Phelbotomy

Imagination Training Hub
Cincinnati, OH
06-2026

GED -

Newport High School
Newport, KY
01-1996

Skills

  • Inventory management
  • Data entry
  • Customer service
  • Problem resolution
  • Schedule flexibility
  • Team collaboration
  • Communication skills
  • Phlebotomy techniques
  • Skin puncture
  • Venipuncture techniques
  • Order of draw
  • Medical terminology
  • HIPAA compliance

Languages

English
Professional

Certification

  • Phlebotomist

Timeline

Inventory/Operational Support

Anthem Inc
02.2020 - 03.2026

Customer Service & Claims Specialist

Anthem / Elevance Health
09.2019 - 02.2020

Benefits Administrator

Macy's Inc.
05.2016 - 02.2019

Call Center HR/Benefits Representative

Macy's Corporate Services
11.2015 - 05.2016

Certificate of Technical Studies - Phelbotomy

Imagination Training Hub

GED -

Newport High School
Maxi Baird