Certified phlebotomist with a strong commitment to patient care and accurate specimen collection. Skilled in adhering to safety and infection control protocols while maintaining patient comfort and confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inventory/Operational Support
Anthem Inc
Mason, Ohio
02.2020 - 03.2026
Support operational compliance by assisting with workflow monitoring, documentation accuracy, and process improvements
Work independently on special projects involving data accuracy, tracking, and reporting
Collaborate with team members and leadership via chat support to ensure adherence to policies and procedures
Contribute to continuous improvement initiatives aimed at reducing errors and increasing compliance efficiency
Customer Service & Claims Specialist
Anthem / Elevance Health
Mason, Ohio
09.2019 - 02.2020
Manage Medicare-related medical claims and benefit inquiries, ensuring compliance with CMS (Centers for Medicare & Medicaid Services) guidelines and company policies
Interpret and communicate complex Medicare benefits, coverage determinations, and eligibility requirements to members
Perform Coordination of Benefits (COB) reviews in alignment with Medicare regulations and accuracy standards
Maintain strict adherence to HIPAA, CMS, and internal compliance policies, ensuring data privacy and regulatory integrity
Identify, document, and escalate potential compliance risks or discrepancies in claims processing or member accounts
Consistently meet or exceed quality assurance, audit, and adherence metrics in a highly regulated environment
Handle sensitive member concerns with professionalism while maintaining compliance with Medicare communication requirements
Benefits Administrator
Macy's Inc.
Springdale, OH
05.2016 - 02.2019
Responsible for daily and weekly query work.
Processing family status events for Macy's and Bloomingdales associates.
Help call center with W2 and Annual Enrollment calls.
Assisting in new hire training.
Work on any special projects that may come up.
Responsible for retroben for payroll deductions for associates and executives.
Testing for Salesforce prior to conversion.
Call Center HR/Benefits Representative
Macy's Corporate Services
Springdale, Ohio
11.2015 - 05.2016
Collaborated with PTO, benefits, retirement, and other teams to identify and implement solutions for complex issues.
Documented inquiries and resolutions in ICMHR & Salesforce databases to maintain accurate records.
Resolved product and policy issues while communicating advantages of new technology to enhance user experience.
Helped customers select products that best fit their personal needs.
Ul LiStreamlined Operational Processes Through Effective Collaboration With Team Members./li LiNegotiated Terms and Resolved Delivery Issues With Suppliers to Enhance Supply Chain Efficiency./li LiHandled Administrative and Physical Duties Related to Sample Order Management./li LiManaged Inventory Levels and Ordered Supplies While Ensuring a Clean Work Environment./li LiMentored Newly Hired Employees, Providing Insights on Various Company Programs./li/ul at Prairie City BakeryUl LiStreamlined Operational Processes Through Effective Collaboration With Team Members./li LiNegotiated Terms and Resolved Delivery Issues With Suppliers to Enhance Supply Chain Efficiency./li LiHandled Administrative and Physical Duties Related to Sample Order Management./li LiManaged Inventory Levels and Ordered Supplies While Ensuring a Clean Work Environment./li LiMentored Newly Hired Employees, Providing Insights on Various Company Programs./li/ul at Prairie City Bakery
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.