Maxielys Parilli

Work History

Key Account Manager

Straumann Group

01.2024 - 07.2024

Built and maintained strong client relationships to drive business growth with all the Group Service Organizations (GPOs).
Strengthened customer relationships through regular communication and effective problem-solving
Created sales forecasts to target daily, monthly and yearly objectives for each GPO.
Delivered exceptional customer service by resolving the GPOs’ leadership concerns quickly and efficiently.
Analyzed sales and customer data to identify trends and opportunities for increased profitability. And communicate this to the sales team.
Conducted regular account reviews with tge sales representatives to assess performance, identify areas for improvement, and strategize future growth opportunities for each GPO.
Coordinated with internal teams to ensure timely delivery of products and services, meeting customer expectations.
Developed and delivered presentations to GPOs leadership to position products and services.
Negotiated contract renewals with existing GPOs, securing long-term commitment and fostering ongoing collaboration.
Established strong rapport with GPOs by consistently exceeding their expectations in quality and service delivery.
Organized cross-functional teams to address complex requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
Proactively identified potential issues within doctors’ accounts that are part of a GPO, taking corrective action to prevent loss of business or dissatisfaction.
Trained teams on each GPO and their expectations to boost customer satisfaction.
Supported sales and reporting for large and medium-sized accounts.
Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
Improved customer retention rates with personalized follow-up strategies and problem-solving techniques in collaboration with other Key Accounts Managers and the sales team.
Developed comprehensive account plans, setting clear objectives and strategies for growth.
Organized and participated in industry events and conferences to network and promote company offerings to potential new GPO members and Straumann providers. .
Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
Facilitated training sessions for new Field and Inside Territory Managers, sharing best practices and experiences.
Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.

Inside Team Sales Manager

Straumann Group

07.2021 - 12.2023

Developed strong relationships with key customers, resulting in increased customer satisfaction and repeat business.
Monitored individual performance closely, providing constructive feedback during regular one-on-one meetings with each team member.
Worked closely with other departments to ensure seamless coordination between teams for optimal results.
Conducted thorough competitor analysis, enabling proactive adjustments to strategy based on emerging trends in the industry.
Nurtured long-term partnerships with key accounts (DSOs and GPOs) through consistent follow-up communications aimed at strengthening customer loyalty.
Managed budgets effectively while meeting aggressive quotas and keeping expenses under control.
Championed team morale and motivation by celebrating individual and group achievements, fostering a positive work culture that encouraged continuous growth and improvement.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Results in my team receiving the #1 spot and recognition for Rep of the Year and Sales Team of the year, for 3 consecutive years.
In collaboration with the other Sales Managers we streamlined sales processes to improve efficiency and boost productivity within the team.
We also optimized lead management by implementing CRM tools that allowed better tracking of prospects through various stages of the sales funnel.
Implemented a successful incentive program that drove motivation and improved performance among team members.
Led weekly meetings to review progress, identify opportunities for growth, and set new targets for the team.
Collaborated with marketing department to create targeted campaigns that generated quality leads for the sales team.
Encouraged open communication within the team, fostering a positive work environment conducive to collaboration and problemsolving.
Adapted quickly to new products or services offerings by maintaining ongoing education initiatives for both myself and my team.
Mentored junior sales representatives, providing guidance on best practices and helping them achieve their goals.
Established clear performance metrics, leading to higher levels of individual accountability and success.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Attended industry events and conventions to expain sales opportunities.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Prepared sales presentations for clients showing success and credibility of products.
Compiled and analyzed data to determine approaches to improve sales and performance.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Developed compelling presentation decks to gain approval for ideas and communicate results.

Senior Territory Manager

Straumann Group

06.2013 - 07.2021

Generated new business leads through targeted prospecting techniques and strong networking skills.
Retained key accounts through diligent relationship management, understanding dentists and Orthos needs.
Drove sales efficiency through data-driven decision-making processes based on accurate reporting and analysis of key performance metrics.
Mentored junior staff members, sharing knowledge and expertise in orthodontics to foster professional growth within the team.
Fostered strong relationships with referring dentists and Orthos enhancing collaboration for comprehensive patient care.
Maintained an up-to-date understanding of industry advancements, attending conferences and workshops to continually improve doctor and patient experience.
Continuously improved clinical and sales skills through ongoing professional development opportunities, books, personal development and keeping abreast of latest industry trends and best practices.
Established trust with dentists and Orthos through consistent follow-ups, leading to long-term partnerships and repeat business.
Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Consistently met or exceeded quarterly sales targets by effectively managing sales pipeline and closing deals strategically. I consistently stayed above 100% of goal, resulting in being promoted to Sales Manager. By the time I was promoted I was exceeding expectations at 134% of my goal.
Expanded customer base through effective prospecting, cold calling, and networking events.
Resurrected and monetized dormant leads to build book of business and increase revenues.
Enhanced customer retention by resolving issues swiftly and effectively, coordinating and executing training programs for doctors in my territory, and maintaining high level of trust and satisfaction.
Fostered culture of continuous improvement within sales team, encouraging sharing of best practices and success stories.
Identified and pursued new business opportunities, conducting market analysis to tailor approaches to various customer segments.
As a Team Lead and Sales Trainer for the team, I boosted sales team morale and performance with regular coaching sessions focused on advanced sales techniques and product features.
Monitored competitor activities within territory, adapting strategies to maintain competitive edge.
Leveraged social media platforms to increase brand visibility and engagement within territory, leading to higher lead generation.
Educated customer on latest product updates and enhancements, keeping them informed and engaged with brand.
Stayed current on company offerings and industry trends.
During my time as a Territory Manager, I was promoted to Senior Territory Manager, and given Team Lead responsibilities for exceeding performance and result expectations. And was also promoted to a Sales Trainer while still holding my Senior Territory Manager position.

Event Coordinator

Straumann Group

03.2010 - 06.2013

Coordinated schedules and timelines for events.
Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Managed event logistics and operations.
Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Developed creative marketing materials that generated interest and boosted event attendance.
Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Conducted post-event analysis, identifying areas of improvement for future events.
Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
Enhanced attendee experience by coordinating seamless registration processes for large-scale corporate events.
Cultivated portfolio of successful events, from intimate workshops to expansive trade shows, each tailored to meet specific client needs.
Trained and supervised event staff to complete tasks on time.
Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.

Financial Service Professional

World Financial Group

Austin, TX

04.2024 - Current

Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
Analyzed customers' financial situations to recommend appropriate life insurance policies.
Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
Marketed life insurance products on Social Media to increase customer bases and revenue.
Educated clients on insurance policies and procedures.

Summary

Overview

Work History

Key Account Manager

Inside Team Sales Manager

Senior Territory Manager

Event Coordinator

Financial Service Professional

Education

Public Relations And Marketing -

Skills

Accomplishments

Certification

Languages

Timeline

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