Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular
Certification
Languages
Timeline
Awards
Community Service
Additional Skills
Generic

Maxim Ngo

Royal Palm Beach,FL

Summary

Experienced with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency.

Dental professional with solid foundation in dental assisting, skilled in supporting dental procedures and patient care. Proven ability to adapt to dynamic work environments and collaborate effectively with dental teams. Known for attention to detail and excellent communication skills, fostering positive experience for patients and colleagues.

Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.

Diligent Dentist with comprehensive background in dental assisting. Successfully supported dental procedures and ensured patient comfort, contributing to improved practice efficiency. Demonstrated competence in sterilization techniques and patient record management, consistently maintaining high standards of care.

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.

Dynamic individual with hands-on experience in Dentistry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dental Assistant

Urgent & Cosmetic Dental
01.2021 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Supported dental procedures, ensuring efficient operation and patient satisfaction.
  • Participated in community outreach programs, educating public on importance of dental health.
  • Facilitated patient education on oral hygiene practices, contributing to improved dental health.
  • Conducted inventory management to maintain essential supplies, avoiding procedural delays.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.
  • Improved patient care with meticulous attention to instrument sterilization and preparation.
  • Enhanced team productivity by providing timely assistance during complex dental procedures.
  • Improved dental procedure outcomes with accurate preparation of filling and crown materials.
  • Increased office efficiency by maintaining patient records with up-to-date information.
  • Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Exposed, developed and mounted dental x-rays.
  • Verified patient insurance eligibility and benefits.
  • Designed dental report card to explain patient dental health status and treatment plans.

Boba Barista

Kung Fu Tea
09.2023 - 04.2024
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
  • Participated in inventory management tasks to ensure adequate stock levels for daily operations.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
  • Controlled line and crowd with quick, efficient service.
  • Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
  • Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
  • Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
  • Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
  • Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Mastered various brewing techniques to ensure optimal tea flavor in every beverage served.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Implemented creative solutions for customizing drinks, catering to individual customer preferences.
  • Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Dental Receptionist

Urgent & Cosmetic Dental
05.2022 - 07.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Managed patient billing processes for timely, accurate payments.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Facilitated patient education on oral health practices by providing informative brochures and resources.
  • Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
  • Reduced no-show rates through timely and effective appointment reminders and confirmations.
  • Ensured compliance with health and safety regulations by maintaining up-to-date knowledge of best practices and conducting regular audits.
  • Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
  • Reduced administrative costs by negotiating with suppliers for better rates on office and dental supplies.
  • Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
  • Enhanced office ambiance and patient comfort by selecting and playing calming music in waiting area.
  • Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
  • Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
  • Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
  • Optimized office workflow and reduced administrative errors by introducing more efficient document management system.
  • Streamlined front office operations for improved patient flow by implementing effective filing and documentation system.
  • Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
  • Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
  • Contributed to public health awareness by participating in organization of community dental health events.
  • Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced team efficiency by providing administrative support, including inventory management and supply ordering.
  • Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
  • Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Assisted with medical coding and billing tasks.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Received and routed laboratory results to correct clinical staff members.

Education

Roosevelt Middle School
05.2018

Palm Beach Gardens High School
07.2025

Bachelor of Science - Dentistry

University of Central Florida
Orlando, FL
07-2026

Skills

  • Dental impressions
  • Dental radiography
  • Digital X-ray proficiency
  • Equipment sterilization
  • Treatment room setup
  • Sterilization techniques
  • X-ray processing
  • Appointment scheduling
  • Professionalism and etiquette
  • Team collaboration
  • Instrument sterilization techniques
  • Patient scheduling
  • HIPAA compliance

Accomplishments

  • Introduced online new patient forms, streamlining intake process.
  • Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
  • Improved exam room setup and breakdown, improving overall efficiency 75%.

Extracurricular

FBLA Aug 2018 - May 2019 Women In Science Aug 2018 - May 2019 Interact Club -Treasurer Aug 2029 - Present NSHSS Aug 2020 - Present

Certification

  • Certified Social and Behavioral Responsible Conduct of Research, University of Central Florida - 23-Jun-2025
  • Certified Conflict of Interest, University of Central Florida - 23-Jun-2025
  • Certified Human Subjects Research Group 2.Social / Behavioral Research Investigators and Key Personnel, University of Central Florida - 23-Jun-2025
  • Certified Innovations in Diabetes Behavior Change - Share the Risks, Advance the Responses: Tools to Support Typ2 Diabetes Prevention Efforts- November 1, 2023 (Web on Demand), University of Central Florida - 9-July-2025

Languages

Vietnamese: home language
Spanish: 2 year language education

Timeline

Boba Barista

Kung Fu Tea
09.2023 - 04.2024

Dental Receptionist

Urgent & Cosmetic Dental
05.2022 - 07.2022

Dental Assistant

Urgent & Cosmetic Dental
01.2021 - Current

Roosevelt Middle School

Palm Beach Gardens High School

Bachelor of Science - Dentistry

University of Central Florida

Awards

Service Above Self Award May 25, 2021

Community Service

Total Recorded Community Service Hours: 44, Walk to End Alzheimer’s October 2018, Light The Night Walk Nov 2018, John D. MacArthur Beach Cleanup Sept 2019, Alzheimer’s Walk October 2019, Breast Cancer’s Walk October 2019, Race For The Cure January 2020, Juno Beach Cleanup October 2020, Loggerhead Marine Cleanup October 2020, Juno Beach Cleanup Jan 2021, Juno Beach Cleanup Feb 2021, Loggerhead Marine Cleanup April 2021

Additional Skills

  • Software:
  • Microsoft Office Certifications

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