Maxime Dronne
Sherman Oaks,CA
Summary
Capable management and sales professional with a track record of driving revenue growth and leadership excellence, pivoting into Account Management and CX. Adept at portfolio management, client relationship development, and employee coaching. Passionate about delivering exceptional customer journeys by leading through example and empowering teams to exceed client expectations.
Overview
8
8
years of professional experience
Work History
Branch Manager
Enterprise Mobility
Los Angeles, California
06.2021 - 06.2026
- Supported year-over-year growth through consistent marketing plans and strong account management, reaching over 100% growth for fiscal year '24.
- Supported branch operations by managing revenue growth and controlling expenses, contributing to overall branch profitability.
- Improved customer service scores through organization, delegation, and follow-up across team, achieving 100 ESQI score for August '25 and 89 career ESQI score overall.
- Facilitated employee development through empowerment and trust, resulting in multiple promotions across higher levels and different business lines.
Assistant Manager
Enterprise Mobility
Los Angeles, California
06.2018 - 06.2021
- Enhanced branch operations, contributing to back-to-back branch excellence awards and promotion to branch management.
- Directed employee development efforts, managing rosters that enabled advancement into higher-level promotions.
- Executed branch marketing strategy, securing multiple body shop accounts in the area.
Education
Bachelor of Science - Finance
University of South Carolina
Columbia, SC 05-2016
Skills
- Branch operations
- Revenue management
- Account management
- Marketing strategy
- Employee development
- Team leadership
- Customer service
Accomplishments
- Branch Excellence, x3
- Triple Crown Award winner, x3
- ESQI Customer Service Excellence Trophy, x5
Timeline
Branch Manager
Enterprise Mobility
06.2021 - 06.2026
Assistant Manager
Enterprise Mobility
06.2018 - 06.2021
Bachelor of Science - Finance
University of South Carolina