MAXIMILIAN CICERO
San Diego
Summary
Hospitality professional with 20 years of experience in fine dining. Proven track record in driving sales and developing concepts that enhance guest experiences. Expertise in maintaining high service standards and fostering exceptional guest care. Recognized for ability to create memorable moments while aligning with brand values.
Overview
19
19
years of professional experience
Work History
Fine Dining Server
Cipriani Restaurant
11.2023 - 02.2025
- Cultivated customer relationships to foster repeat business opportunities.
- Recommended daily specials confidently, resulting in sales performance improvements.
- Ensured attentive service during peak hours, enhancing overall guest satisfaction.
- Anticipated needs of guests, guaranteeing memorable dining experiences.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Catering\Banquet
Trademark Venues
01.2023 - 11.2023
- Managed inventory logistics and maintained orderly workspace to improve catering processes and increase efficiency.
- Nurtured trust and lasting partnerships via professional engagements with clients, vendors, and team members.
- Optimized setup and breakdown processes of event spaces, ensuring efficiency under stringent deadlines.
Fine Dining Server
Vigilucci Group
12.2020 - 12.2022
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Leveraged upselling opportunities by highlighting daily specials and premium menu items in a subtle, customer-focused manner
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
General Manager
Barolo Restaurant
01.2019 - 10.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Corporate Trainer
Lombardi Concept
12.2016 - 10.2018
- Assisted in developing a more efficient scheduling system, resulting in reduced labor costs and improved employee satisfaction.
- Collaborated with management to develop targeted training initiatives addressing specific areas of improvement in service quality.
- Mentored struggling servers, providing personalized coaching sessions to improve their skill sets and confidence levels.
- Implemented ongoing refresher courses to ensure all servers remained up-to-date on company policies, industry trends, and best practices in customer service.
- Improved customer satisfaction ratings by consistently monitoring server interactions and providing constructive feedback.
- Enhanced server performance by conducting comprehensive training sessions on corporate policies and procedures.
- Increased sales revenue by teaching effective upselling techniques to the server team.
- Optimized overall dining experience for guests through diligent oversight of server adherence to proper etiquette guidelines.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Fine Dining Server
Madeo Restaurant
02.2012 - 11.2016
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
Restaurant Supervisor
Casa Nostra Restaurant
05.2009 - 02.2012
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
- Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
Fine Dining Server
E.Baldi Restaurant
01.2006 - 05.2009
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Managed sections for smooth flow of guests and orders.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Promoted restaurant's loyalty program, increasing membership and repeat business.
- Coordinated with event planners on special occasions to ensure seamless service for large groups and parties.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
- Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
- Enhanced dining experience by meticulously setting tables according to restaurant's high standards and theme nights.
Education
Associate of Arts -
Chapman University
Orange, CASkills
- Extensive wine knowledge and service presentation of old and new world inventory
- Professional fine dining service models(Service table, Deboned fish, French style, Cart service)
- Trainer and Managing skills
- POS system operations
- Exceptional customer service
- Tableside etiquette
- Safe food handling
- Luxury experience management
- Food safety training
- Upselling skills
Accomplishments
- Supervised team of 20 staff members.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
LANGUAGES
English, Spanish, Italian
(Full professional proficiency)
Timeline
Fine Dining Server
Cipriani Restaurant
11.2023 - 02.2025
Catering\Banquet
Trademark Venues
01.2023 - 11.2023
Fine Dining Server
Vigilucci Group
12.2020 - 12.2022
General Manager
Barolo Restaurant
01.2019 - 10.2020
Corporate Trainer
Lombardi Concept
12.2016 - 10.2018
Fine Dining Server
Madeo Restaurant
02.2012 - 11.2016
Restaurant Supervisor
Casa Nostra Restaurant
05.2009 - 02.2012
Fine Dining Server
E.Baldi Restaurant
01.2006 - 05.2009
Associate of Arts -
Chapman University
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