Maximilian Goolsbey
Greensboro,NC
Summary
Dynamic leader with proven success in enhancing team performance and customer satisfaction at Joann Fabrics. Expert in conflict resolution and customer relationship management, adept at fostering trust and operational excellence. Conversational in German, showcasing a blend of interpersonal and organizational skills. Achievements include significant contributions to sales and marketing goals as a manager at Sun Tan City as well as personal achievements in the classical music world.
Overview
3
3
years of professional experience
Work History
Manager
Joann Fabrics
01.2023 - 10.2024
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers while also deescalating conflict when presented.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Manager
Sun Tan City, Sioux Falls
06.2022 - 10.2022
- Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
- Developed relationships with customers that fostered trust.
- Maintained clean, neat and organized work area to prevent safety hazards.
- Informed customers of the risks of tanning and created an open space for questions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager
Sun Tan City, Sioux Falls
09.2021 - 06.2022
- Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
- Developed relationships with customers that fostered trust.
- Maintained clean, neat and organized work area to prevent safety hazards.
- Informed customers of the risks of tanning and created an open space for questions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Music
University of North Carolina At Greensboro
Greensboro, NC05.2026
Skills
- Conversational in German
- Complaint Handling
- Customer Relationship Management
- Organization skills
- Self-Driven and Motivated
Timeline
Manager
Joann Fabrics
01.2023 - 10.2024
Manager
Sun Tan City, Sioux Falls
06.2022 - 10.2022
Manager
Sun Tan City, Sioux Falls
09.2021 - 06.2022
Bachelor of Arts - Music
University of North Carolina At Greensboro
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