Maximiliano Luna
Denver,CO
Summary
Hardworking Train Conductor offering One year of related experience and strong desire to make positive impact on business operations through skilled service and knowledgeable leadership. Talented communicator, organizer and problem-solver. Desiring fast-paced position at RTD.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Commuter Rail Conductor
Regional Transportation District
10.2022 - Current
- Uses radio communication equipment in accordance with RTDC Operating Rules to monitor track conditions, signals, and displays.
- Provides customer service information in a courteous manner and provide customer service and assistance to all passengers upon request or as needed and use the public address system to notify passengers of any conditions that may affect scheduled travel times.
- Monitoring onboard activities to maintain order and control and taking note of and reporting any problems with the interior of the train that may affect passengers' safety and comfort.
- Must be able to react calmly and effectively in emergency and life-threatening situations
- Accepts responsibility for the safety and security of all passengers and crew members.
- Assists the Locomotive Engineer in performing visual inspection of CRV before beginning revenue service including but not limited to FRA pre-inspections. Identifies equipment defects and reports them to the Locomotive Engineer.
- Collaborating with Railroad Engineers, Dispatchers, and other staff to coordinate daily activities, which include task delegation and employee training.
Crew Member
PVH Calvin Klein
02.2022 - 09.2022
- Maintains an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
- Prioritizes delivering an exceptional customer experience and always places our customer first; asks our customers for feedback and conveys business opportunities to management.
- Maintains awareness of potential theft and reports concerns to management.
- Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
- Embraces innovation, change and company initiatives; works collaboratively to accomplish brand goals and objectives.
Cast Member
Disney Store Inc.
10.2021 - 06.2022
- Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions.
- Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience.
- Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
- Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment.
- Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping.
- Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct.
- Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
Education
High School Diploma -
Santa Teresa High School
Santa Teresa, NM05.2020
Skills
- Radio Traffic Monitoring
- Status Reporting
- Radio Communications
- Emergency call response
- Emergency protocols
- Typing Speed
- Information intake
- Critical Thinking
- Problem-Solving
- Computer Skills
- Safety Protocols
- English/Spanish Fluency
Certification
- CRO Train Conductor -RTD
- CRO N-Line Certification -RTD
- CRO DUS Territory Certification -RTD
- FRA Certified FRA 240/242
Accomplishments
Bilingual Award (Spanish)
Issued by Gadsden Independent School District · May 2020
Timeline
Commuter Rail Conductor
Regional Transportation District
10.2022 - Current
Crew Member
PVH Calvin Klein
02.2022 - 09.2022
Cast Member
Disney Store Inc.
10.2021 - 06.2022
High School Diploma -
Santa Teresa High School
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