MAXIMiliano Maldonado
Roma
Summary
Customer account management professional with three years of experience in payment processing and billing support. Skilled in resolving complex account discrepancies and collaborating with various departments to enhance student financial outcomes. Bilingual in English and Spanish, providing high-quality service and maintaining accurate financial documentation.
Overview
6
6
years of professional experience
Work History
Cashiers 1
South Texas College
McAllen
05.2022 - Current
- Process daily payments while ensuring accuracy and compliance with institutional policies.
- Assist students with tuition payments, payment plans, account balances, and billing inquiries.
- Processed high volume of inbound and outbound calls, delivering exceptional customer service and support to students.
- Explain payment options and assist students in selecting appropriate financial solutions.
- Researched and resolved account discrepancies and payment-related concerns to enhance student satisfaction.
- Coordinate with Financial Aid, Business Office, and campus departments to resolve student account issues.
- Maintained accurate financial records and documented all account activity to ensure compliance and transparency.
- Utilize Microsoft Excel, Outlook, and internal financial systems to monitor and update account information.
- Protect confidential student financial information in accordance with FERPA guidelines.
Administrative Assistant
San Migel Distribution
Remote
01.2021 - 04.2021
- Prepared and processed invoices, purchase orders, credit memos, and customer billing statements.
- Processed accounts payable and receivable transactions, ensuring timely payments to customers, vendors, and suppliers.
- Maintained customer accounts and monitored outstanding balances, facilitating follow-up on overdue invoices to optimize cash flow.
- Reconciled daily sales, cash receipts, and bank deposits to ensure accurate financial records.
- Recorded daily inventory transactions to ensure accurate tracking of incoming shipments and product distributions.
Shift Supervisor
Starbucks
Duncanville
05.2021 - 02.2021
- Oversaw daily store operations and managed employee team to ensure smooth workflow.
- Coordinated efforts to maintain operational efficiency during peak business periods.
- Trained new employees on cash handling procedures and company policies.
- Balanced cash drawers and verified daily cash totals.
- Executed daily deposits and upheld financial record accuracy to support operational integrity.
- Supported inventory tracking processes and supply ordering.
Education
Bachelor of Art - Mass Communication, Graphic Design
University of Texas Rio Grande Valley
Edinburg, TXSkills
- Payment Processing
- Accounts Receivable Support
- Billing & Collections
- Account Reconciliation
- Financial Documentation
- Cash Handling
- Customer Account Management
- Data Entry
- Microsoft Excel
- Outlook and Teams
- Microsoft Word
- Problem Resolution
- Attention to Detail
- Time Management
- Bilingual (English & Spanish)
- Financial maintenance
Timeline
Cashiers 1
South Texas College
05.2022 - Current
Shift Supervisor
Starbucks
05.2021 - 02.2021
Administrative Assistant
San Migel Distribution
01.2021 - 04.2021
Bachelor of Art - Mass Communication, Graphic Design
University of Texas Rio Grande Valley