Maximiliano Maravilla
Saint Petersburg,FL
Summary
Hardworking and reliable focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow as a professional. Strengths in handling work independently and solving routine problems and ability to quickly learn new processes.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
8
8
years of professional experience
Work History
BC- Fleet & OperationsManager
Mojo Logistics
11.2024 - Current
- Efficiently plan routes in DRO
- Efficiently handle 85's and Disputes in timely manner
- Maintain open communication with the warehouse & staff about changes or requests in pick ups & deliveries through out the day.
- Streamlined operational workflows to enhance efficiency and reduce delays in project execution.
- Implemented process improvements that increased productivity across multiple teams.
- Led cross-functional teams to achieve strategic goals and optimize resource allocation.
- Developed training programs for staff, fostering professional development and enhancing team performance.
- Analyzed operational data to identify trends, resulting in informed decision-making and strategy adjustments.
- Coordinated project timelines, ensuring adherence to deadlines while maintaining high-quality standards.
- Mentored junior staff, promoting a culture of continuous improvement and collaboration within the team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Fedex Ground Driver
Dynamic Parcel Inc
12.2023 - 06.2024
- Operated delivery vehicles to ensure timely and accurate parcel distribution.
- Navigated complex routes using GPS systems to optimize delivery efficiency.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed loading and unloading processes, ensuring secure transport of packages.
- Collaborated with warehouse teams to coordinate package retrieval and dispatch schedules.
- Provided exceptional customer service by communicating delivery updates effectively.
- Trained new drivers on operational procedures and route management techniques.
- Implemented best practices for fuel efficiency and vehicle maintenance, reducing operational costs.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
FedEx Ground Driver
SDM ENTERPRISES OF TAMPA BAY INC
11.2017 - 08.2022
- Delivered items within reasonable time by traveling most direct route.
- Tracked and maintained records for mileage, fuel usage, and delivery information.
- Loaded and unloaded the vehicle with customer packages, delivered packages to customers' doors, and collected payments upon delivery when required.
- Addressed customer complaints, proactively seeking resolution to promote repeat business.
- Followed prescribed routes and time schedules to meet 100% on-time delivery.
- Increased customer service by reviewing orders before delivery to determine that they were complete and properly invoiced.
- Stayed in open communication with the dispatch team to keep customers updated and last-minute for sudden schedule changes.
- Transported materials between the business hubs, retail customers and wholesale vendors.
- Followed established protocols for escalating customer complaints to management.
- Provided expert service by communicating information to customers and following up on promises.
Education
High School Diploma -
PERTH AMBOY HIGHSCHOOL
Perth Amboy, NJ06.2012
Skills
- Route planning
- Operations management
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Staff management
- Policies and procedures implementation
- Driving and transportation
- Compliant documentation
- Conflict resolution
- Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BC- Fleet & OperationsManager
Mojo Logistics
11.2024 - Current
Fedex Ground Driver
Dynamic Parcel Inc
12.2023 - 06.2024
FedEx Ground Driver
SDM ENTERPRISES OF TAMPA BAY INC
11.2017 - 08.2022
High School Diploma -
PERTH AMBOY HIGHSCHOOL