Maximiliano Ruiz
Summary
An aspiring construction management major with experience in risk management, budget allocation, and project scope management ready to take on the next challenge with the hopes of gaining more experience and new insight in the construction management career. Through the various jobs, internships, and education I have numerous amounts of soft skills and qualities that make me a great candidate for a team driven for success and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot Inc
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Intern
Evisions Inc.
06.2024 - 08.2024
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Worked closely with the project manager in tracking project performance and identifying potential bottlenecks for timely resolution.
- Gained exposure to various phases of the project management process while working closely with experienced professionals in the field.
- Completed a capstone project which included wireframing, quality assurance, marketing, sales operations, and seeing through the successful launch of a software application
Youth Development Professional
Boys And Girls Club
12.2023 - 04.2024
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
- Implemented effective strategies for managing challenging behaviors while maintaining a safe and supportive atmosphere within our programs.
Sales Supervisor
Office Depot Inc
10.2021 - 12.2023
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Education
Bachelor of Science - Construction Management
California State University - East Bay
Hayward, CA05.2026
Associate of Arts - Business Administration
Chabot College
Hayward, CA05.2024
Bachelor of Arts - Liberal Arts And Sciences
Chabot College
Hayward, CA05.2023
Skills
- Project Risk Management
- Project scope assessment
- Time management
- Communication
- Bilingual: English and Spanish
Certification
- CAPM - Certified Associate in Project Management
Timeline
Intern
Evisions Inc.
06.2024 - 08.2024
Customer Service Representative
The Home Depot Inc
03.2024 - Current
Youth Development Professional
Boys And Girls Club
12.2023 - 04.2024
Sales Supervisor
Office Depot Inc
10.2021 - 12.2023
Bachelor of Science - Construction Management
California State University - East Bay
Associate of Arts - Business Administration
Chabot College
Bachelor of Arts - Liberal Arts And Sciences
Chabot College
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