Diligent and driven individual with over 16 years of experience in the industry who has achieved success in a variety of roles with increasing levels of responsibility. Superior communication and negotiating skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Team player with superior analytical and organizational skills. Eager to bring diverse sales strategies and techniques to a dynamic and growth oriented environment.
Overview
19
19
years of professional experience
Work History
Sales Representative
Priority Roofing
03.2023 - 10.2023
Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Developed strong rapport with customers and created positive impression of business.
Retained excellent client satisfaction ratings through outstanding service delivery.
Served as liaison for company, clients and referred prospects regarding inquiries, issues,, post-sales follow-up and customer relations.
Increased sales through successful door knocking in multiple areas of DFW establishing contracted clients.
Conducted thorough property inspections to identify and classify damages for customer insurance claims.
Examined insurance loss statements to determine approved scope of work and amount of deductible.
Completed Xactimate estimates with photos and narrative reports.
Created and submitted supplement requests to insurance for additional unapproved scope of work items.
Hired and oversaw subcontractors to meet project needs.
Reviewed subcontractor invoices, approving payments on acceptable work.
Participated in team-building activities to enhance working relationships.
Outside Sales Representative
Carroll Construction Supply
11.2021 - 02.2023
Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
Answer customers' questions regarding products, prices and availability.
Determine needs, delivered solutions and overcame objections through consultative selling skills.
Prospect continuously for new potential customers and maintained robust conversion rate.
Collect information on sales and service issues to coordinate team-wide resolutions.
Manage and recorded leads from outbound telephone marketing.
Use digital methods and traditional telephone approaches to generate sales leads.
Collaborate with vendor representatives and company customers to set up optimal delivery schedules.
Write sales contracts for orders obtained and submitted orders for processing.
Apply mathematical skills to calculating amounts, negotiating prices and setting up contracts.
Manage friendly and professional customer interactions.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Established new accounts through cold calling and personal visits to potential customers.
Collaborated with internal teams to fulfill orders and meet customer needs
Monitored competitor activities to maintain competitive advantage.
Utilized customer feedback to identify new product opportunities and market trends.
Presented professional image consistent with company's brand values.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Met existing customers to review current services and expand sales opportunities.
Negotiated prices, terms of sales and service agreements.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Quoted prices, credit terms and other bid specifications.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Project Manager
Linear Roofing & General Contractors
03.2021 - 10.2021
Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Developed strong rapport with customers and created positive impression of business.
Retained excellent client satisfaction ratings through outstanding service delivery.
Served as liaison for company, clients and referred prospects regarding inquiries, issues,, post-sales follow-up and customer relations.
Increased sales through successful door knocking in multiple areas of DFW establishing contracted clients.
Conducted thorough property inspections to identify and classify damages for customer insurance claims.
Examined insurance loss statements to determine approved scope of work and amount of deductible.
Completed Xactimate estimates with photos and narrative reports.
Created and submitted supplement requests to insurance for additional unapproved scope of work items.
Hired and oversaw subcontractors to meet project needs.
Reviewed subcontractor invoices, approving payments on acceptable work.
Participated in team-building activities to enhance working relationships.
Roofing Sales Estimator Commercial/ Residential
Gonzales And Sons Roofing Inc.
10.2018 - 11.2020
Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
Planned, coordinated and implemented commercial sales functions and processes.
Eliminated barriers to productivity by interpreting for spanish-speaking workers and managers.
Created proposals and finalized client contracts.
Visited clients on-site to give benefit-oriented sales presentations.
Determined client needs by asking relevant questions and listening actively to the responses.
Educated clients about the brand to incite excitement about the company's mission and values.
Served as main liaison for company, clients and referred prospects regarding inquiries, post-sales follow-up and client relations.
Liaised between required parties to coordinate schedules, collect payments and allocations while managing projects.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Dedicated to continuously improving sales ability and product knowledge.
Developed and delivered engaging sales presentations to convey product benefits.
Efficiently solved complex and unforeseen problems that impacted projects to maintain client satisfaction.
Handled all client relations issues in gracious manner and in accordance with company polices.
Completed client contract warranties as part of administrative aspects of sales.
Submitted and tracked orders to material suppliers.
Pursued minimum of 100 new leads each month.
Developed new business by networking with valuable clients.
Achieved sales goals and service performance requirements of $1,000,000 through new client sales in residential and commercial markets.
Surpassed sales objectives by 100% for 2 years by constituting and cultivating new clients.
Roofing Sales Estimator Commercial / Residential
Storm Roofing LLC
01.2016 - 04.2019
Prepared sales contracts.
Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
Visited clients on-site to give benefit-oriented sales presentations.
Served as the main liaison between customers, management and sales team.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Dedicated to continuously improving sales abilities and product knowledge.
Achieved sales goals and service performance requirements of $640,000 through new customer sales.
Shared best practices for sales and customer service with other team members to help improve the company's efficiency.
Resolved customer concerns promptly to maintain satisfaction.
Responded to telephone and in-person requests for information.
Immediately addressed problems with customer accounts to promote quick resolution.
Submitted and tracked orders to material suppliers.
Developed new business by networking with valuable customers.
Collected and processed payments.
Educated customers about the brand to incite excitement about the company’s mission and values.
Determined customer needs by asking relevant questions and listening actively to the responses.
Learned, referenced and applied product knowledge information.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Inside Sales Representative
Roof Depot
05.2015 - 12.2015
100% Safety and DOT complaint as branch safety coordinator and fleet manager.
As operations supervisor worked closely with our operations team to ensure orders, and deliveries were executed properly ( deadlines met, product availability, material order changes, etc ).
Responsible for reconciliation of cash and credit card drawers in branch daily.
Responsible for purchasing and receiving of inventory for the branch.
Quoted prices, credit terms and other bid specifications.
Responded to all customer inquires in a timely manner.
Participated in monthly cycle counts of warehouse stock.
Loaded products weighing up to 100 pounds onto trailers for delivery.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Conducted weekly safety meetings, required for all personal.
Operated powered lift trucks, pallet jacks and forklifts safely with a 0% incident rate.
Negotiated prices, terms of sales and service agreements.
Assisted in the warehouse and other duties as assigned.
Utilized digital and telephone approaches to generate sales leads.
Emphasized product features based on analysis of customers' needs.
Maintained friendly and professional customer interactions at all times.
Operations / Production Assistant
Otero & Sons Roofing Co
05.2014 - 10.2014
Assisted operations manager with planning of routine operations and special projects.
Collaborated with the home building vendors to ensure that the Roofing Installations was meeting daily and monthly projections and forecasts.
Oversaw up to 5 roofing projects daily without sacrificing standards.
Set project timelines and kept teams on task to complete milestones according to schedule.
Maintained project quality with a hands-on management style.
Worked with support teams to resolve issues with product, service or accounting areas.
Worked with vendors to make purchases and reconcile invoices.
Answered and managed incoming and outgoing calls while recording accurate messages.
Served as corporate liaison between the finance, IT and marketing departments.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Inside Sales Associate
ABC Supply Co. Inc.
08.2012 - 04.2013
Worked closely with the operations team to ensure orders, and deliveries were executed properly ( deadlines met, product availability, material order changes, etc.).
Reviewed daily invoice register sales performance reports for the branch.
Responsible for purchasing and receiving of inventory for the branch.
Oversaw special orders and after-hours urgent shipping jobs.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Loaded products weighing up to 100 pounds onto trailers for delivery.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Took part in all meetings, trainings and professional, skill development sessions required for new hires.
Operated powered lift trucks, pallet jacks, and forklifts safely with 0% incident rate.
Negotiated prices, terms of credit and service agreements.
Oversaw warehousing and storage practices and housekeeping.
Assisted with the warehouse and other duties as assigned.
Branch Manager
ABC Supply Co. Inc.
04.2009 - 08.2009
Recruited, hired , trained, supervised, scheduled, and motivated staff of up to 20 employees.
Directed strategic initiatives to achieve world class customer service.
Identified inefficiencies and made recommendations for process improvements.
Oversaw the organizing and product storage in stockyard areas.
Reported inventory balances and cycle counts in the AS/400 POS system.
Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable and profits and losses.
Maintained operator logs, forms and records in accordance with company policies and DOT regulations.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Evaluated and reconfigured systems to support operational goals.
Oversaw scheduling for the day-to-day activities of six transportation emplyees.
Inspected product load for accuracy and safe transport to job site.
Responsible for promoting safe and clean work environment.
Increased company market share by 5% in just six months.
Conducted monthly meetings to discuss sales, productivity and profit.
Inside Sales Associate
ABC Supply Co., Inc.
03.2005 - 04.2009
Worked Closely with the operations team to ensure orders, and deliveries were executed properly ( deadlines met, product availibity, material order changes, etc ).
Reviewed daily invoice register sales performance reports for the branch.
Responsible for reconciliation of cash and credit card drawers in the branch daily.
Responsible for purchasing and receiving of inventory for the branch.
Oversaw special orders and after-hours, urgent shipping jobs.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Loaded products weighing up to 100 pounds onto trailers for delivery.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Took part in all meetings, trainings and professional skill- development sessions required for new hires.
Operated powered lift trucks, pallet jacks, and forklifts safely and with a 0% incident rate.
Negotiated prices, terms of sales and service agreements.
Oversaw warehousing and storage practices and housekeeping.
Assisted in the warehouse and other duties as assigned.
Education
Associate of Science - Business Adminsitration / Management
Central New Mexico Community College
Albuquerque, NM
2011
High School Diploma -
Taos High School
Taos, NM
1996
Skills
Exceptional interpersonal skills
Critical thinking, decision making and problem solving
Excellent written and verbal communication
Effective team player
Adaptability and ability to work under pressure
Initiative to work independently
Fluent in Spanish
Strong attention to detail
Responsible and reliable
Customer service-oriented
Lifts 50 pounds
Mathematical reasoning aptitude
Microsoft Office, Excel, Power Point proficiency
Roofing expertise
Accomplishments
Winner of "District Inside Sales Associate of the Year" Award , March 2008.
Awarded the Navy and Marine Achievement Medal in 2003.
Awarded the Navy and Marine Good Conduct Medal in 2003.
Selected from more than 5 Non-Commissioned Officers to serve as Platoon Sergeant.
Created critical KPI's to track and improve on-time delivery, customer issues and safety statistics.
Managed and stayed within an annual budget of $800,000.
Promoted to Branch Manager within 24 months, with direct responsibility for the security and shipment of $1,000,000 million in inventory.
Timeline
Sales Representative
Priority Roofing
03.2023 - 10.2023
Outside Sales Representative
Carroll Construction Supply
11.2021 - 02.2023
Project Manager
Linear Roofing & General Contractors
03.2021 - 10.2021
Roofing Sales Estimator Commercial/ Residential
Gonzales And Sons Roofing Inc.
10.2018 - 11.2020
Roofing Sales Estimator Commercial / Residential
Storm Roofing LLC
01.2016 - 04.2019
Inside Sales Representative
Roof Depot
05.2015 - 12.2015
Operations / Production Assistant
Otero & Sons Roofing Co
05.2014 - 10.2014
Inside Sales Associate
ABC Supply Co. Inc.
08.2012 - 04.2013
Branch Manager
ABC Supply Co. Inc.
04.2009 - 08.2009
Inside Sales Associate
ABC Supply Co., Inc.
03.2005 - 04.2009
Associate of Science - Business Adminsitration / Management
Central New Mexico Community College
High School Diploma -
Taos High School
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