Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Maximillian Ryan

Ann Arbor,MI

Summary

Customer-focused individual with a passion for delivering exceptional service. Proficient in a wide variety of CRM/SaaS suites. Committed to working with clients to help them resolve service pain points, and identify opportunities for improvement. Effective both independently and as a matrix/multi teams collaborator.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Lippert Components
Mishawaka, IN
04.2021 - 01.2025
  • Collaborated with teams to solve technical customer problems across product suites.
  • Monitored ticketing system queues for incoming requests from customers.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Led cross-functional team projects to improve system efficiency and reduce downtime.
  • Resolved complex technical problems through root cause analysis techniques.

Mortgage Loan Officer

Rocket Mortgage FieldHouse
Detroit, MI
01.2020 - 01.2021
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Utilized CRM systems to effectively manage client interactions and follow-ups.
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.

Customer Service Representative

PNC Bank
Ann Arbor, MI
01.2019 - 01.2020
  • Provided technical support to customers using SaaS/CRM products.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Skills

  • Ticketing systems
  • Technical documentation
  • CRM/SaaS Systems Proficiency
  • Strong Soft Skills Communication
  • Customer feedback analysis
  • Multi-team process integration
  • High-level multichannel customer support
  • Data management via the Microsoft Office Suite

Certification

  • Jackson Highschool Graduated 2018
  • Google IT Support, Cybersecurity, and Data Analysis Certifications
  • Comptia A+, Sec+, and Net+ Certified

Timeline

Technical Support Engineer

Lippert Components
04.2021 - 01.2025

Mortgage Loan Officer

Rocket Mortgage FieldHouse
01.2020 - 01.2021

Customer Service Representative

PNC Bank
01.2019 - 01.2020

Similar Profiles

CREATE PROFILE
Maximillian Ryan