Maximin Antile
Fort Worth,TX
Summary
Dynamic professional with expertise in customer service and reservation management, honed at Delta Airlines. Proven track record in conflict resolution and team leadership, enhancing operational efficiency. Skilled in utilizing booking software to optimize guest experiences. Successfully resolved escalated issues, achieving a 95% customer satisfaction rate. Adept at fostering positive relationships and driving team success.
Overview
30
30
years of professional experience
Work History
Reservations Supervisor Spanish
Delta Airlines
10.2014 - Current
- Assisted guests with reservation inquiries and modifications.
- Utilized booking software to manage room availability and customer requests.
- Supported team in processing cancellations and refunds efficiently.
- Coordinated with front desk staff to ensure seamless guest check-in experiences.
- Maintained accurate records of reservations and guest preferences.
- Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
- Maintained up-to-date knowledge of industry trends, adjusting strategies as needed to remain competitive within the market.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Operation Supervisor Dfw Hub
American Airlines
06.1995 - 04.2012
- Trained and mentored team members on operational best practices.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Oversees immigration operations for arriving international flights.
- Being a liaison between AA and CBP to assure coverage for late arrival flights.
- Agting as a customer service Manager when nedded
Education
Master of Arts - Translation
Universidad De Puerto Rico Recinto De Rio Piedras
Sanjuan Puerto RicoBachelor of Arts - Foreing Language And International Commerc
Universite De Paris 8 St Denis
Saint Demis06-1992
Skills
- Customer service
- Reservation management
- Booking software
- Conflict resolution
- Team leadership
Languages
French
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Reservations Supervisor Spanish
Delta Airlines
10.2014 - Current
Operation Supervisor Dfw Hub
American Airlines
06.1995 - 04.2012
Master of Arts - Translation
Universidad De Puerto Rico Recinto De Rio Piedras
Bachelor of Arts - Foreing Language And International Commerc
Universite De Paris 8 St Denis