MAXIMINA FOWLER
NORMAN,OK
Summary
An individual offering vast knowledge of company standards and compliance procedures. Dedicated to maintaining professionalism and integrity with 8 years background in consumer financing, loan administration, default management and customer service with excellent analytical and communication skills. Hardworking Individual bringing 8 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings.
Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
ACT, Merrill Lynch
04.2022 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Kept high average of performance evaluations.
Member Service Officer
Tinker Federal Credit Union
08.2019 - 01.2022
- Maintained up-to-date knowledge of product and service changes
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Maintained financial accounts by processing customer adjustments
Financial Sales Representative
Arvest Bank
11.2017 - 03.2019
- Recognize opportunites to offer products to meet customer needs.
- Identify opportunities to sell consumer loans, accept consumer loan applications and loan closings.
- QAN coordinater.
- Refer qualified customers to specialized sales forces.
- Branch project coordinater for
- Fundraising and sales campaigns.
- Built, supervised and mentored several teams and leaders in receiving and inbound operations.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Submitted loan applications to the underwriter for verification and recommendations.
- Met with clients to generate new business and negotiate contracts.
Education
Bachelor Of Business Administration - Finance
Saint Gregory's University
Shawnee, OK10.2018
High School Diploma - undefined
Ramstein High School
Germany2013
Skills
- Fluent in Spanish, German, American Sign Language
- Practiced at FHA loan process
- Financial services
- Sales
- Flexible
- Banking
- Cheerful demeanor
- Goal-oriented
- Team player
- People-oriented
- Cash handling
- Financial transactions expertise
Additional Information
- AWARDS , 2018 Vision 2020 Award for Most RB Touch calls 2018 Vision 2020 Award for Most approved credit cards 2017 Vision 2020 Award for Most approved credit cards at Arvest Bank
Accomplishments
- Repeatedly commended by superiors for excellent customer service.
- Exceeded quotas for three and was recognized top performer for 3 months consecutively.
- Supervised team of 56 agents for 2 months.
Timeline
Operations Supervisor
ACT, Merrill Lynch
04.2022 - Current
Member Service Officer
Tinker Federal Credit Union
08.2019 - 01.2022
Financial Sales Representative
Arvest Bank
11.2017 - 03.2019
Bachelor Of Business Administration - Finance
Saint Gregory's University
High School Diploma - undefined
Ramstein High School