Maximino Ramirez
Fresno,CA
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Area Banker
Citibank
Fresno, CA
04.2018 - Current
- Networks to increase client base and encourage existing clients to expand financial portfolios.
- Assists customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completes highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Security Officer
CSIS Security
Fresno, CA
08.2017 - 04.2018
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Identified violators and escorted departing personnel to guard against theft of property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Permitted entry with escort for approved persons into secure locations.
Professional Debt Collector
Diversified Consultants Inc.
Tualatin, OR
01.2017 - 08.2017
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
Customer Service Representative
Alorica
Fresno, CA
08.2016 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Madera South High School
Madera, CASkills
- Client relationship management
- Cash Handling
- Banking operations knowledge
- Customer Service
- Problem Solving
- Attention to Detail
- Issue and Complaint Resolution
- Multitasking and Prioritization
Languages
Spanish
Timeline
Area Banker
Citibank
04.2018 - Current
Security Officer
CSIS Security
08.2017 - 04.2018
Professional Debt Collector
Diversified Consultants Inc.
01.2017 - 08.2017
Customer Service Representative
Alorica
08.2016 - 01.2017
Madera South High School