Maximino Tejada

Orders, replenishes, and merchandises Specialty products and participates in regional programs for purchasing and promotions. Performs all functions related to breaking down deliveries and merchandising new products and stocking shelves. Assists Team Leader in organizing and developing promotional displays and maintaining OTS standards. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities

Purchases and replenishes Specialty items through proper buying procedures.

Ensures orders are timely and accurate to monitor inventory turns.

Understands why WFM products are different from conventional stores and explains differences to customers.

Creates effective merchandising displays.
Requests and ensures proper signage and pricing.

Participates in national, regional and store promotional programs.

Samples department products to customers.

Oversees customer special order procedure.

Processes invoices and returns.

Maintains organized and safe back stock area.

Analyzes and controls product waste and spoilage.

Completes spoilage, sampling, temperature, and sweep worksheets as required.

Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.

Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.

Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.

Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

• Provided excellent customer service to exceed customer expectations.
• Provided excellent customer service by addressing concerns and answering inquiries promptly.
• Promoted exceptional customer service by engaging clients on sales floor.
• Streamlined order processing for faster customer service and increased sales.
• Explained menu items and suggested appropriate options for food allergy concerns.