Maximo Castro
San Antonio,TX
Summary
Highly motivated IT Analyst with a strong commitment to continuous learning and professional growth. I bring a versatile skill set, backed by CompTIA A+, Network+, and Security+ certifications, enabling me to adapt and contribute effectively to new challenges and opportunities.
I'm committed to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills.
Overview
6
6
years of professional experience
Work History
Desktop Support Analyst
Texas Capital Bank
01.2022 - Current
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Supported remote users effectively by utilizing remote desktop tools for troubleshooting and issue resolution.
- Prevented potential data loss incidents through proactive identification of potential threats or vulnerabilities in the systems environment.
- Installed new hardware and software, patched systems, and configured settings.
- Supported and maintained user account information.
- Coordinated with vendors to obtain necessary components and maintain smooth operations.
- Expedited problem resolution times through clear communication with users regarding their needs, expectations, and possible solutions to their challenges.
- Contributed to the success of IT projects by assisting with hardware installations, upgrades, and migrations.
- Enhanced system performance by troubleshooting and resolving technical issues for end users.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
- Delivered exceptional customer service while addressing urgent technical issues via phone, email, or in-person support channels.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Maintained a high level of professionalism when interacting with customers, colleagues, and management to foster strong working relationships and promote a positive workplace atmosphere.
- Troubleshot various technical issues dealing with printers, network and phone systems.
Assistant Manager
Texas Capital Bank
04.2019 - 12.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Certificate - Information Technology
CompTIA Security+
02-2025
Certificate - Information Technology
CompTIA Network+
02-2024
Certificate - Information Technology
Microsoft Azure Fundamentals (AZ-900)
05-2023
Certificate - Information Technology
CompTIA A+
06-2022
Professional Skills
Computer Set-Up
- Setup, installed and configured computers in various business locations to support operations and reporting.
- Fixed hardware, devices and software to set up work stations for new employees.
- Mount Cisco devices to the racks and patch cables
Problem-Solving
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Troubleshoot layer 1 and 2 network problems
- Assist with vulnerability patches
Communication
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Work with high level executives regarding their IT infrastructure
- Support users onsite and remotely via SCCM, Bomgar, and Teams
IT System Experience
- Active Directory
- SCCM
- Azure
- Intune
- Service Now
- SolarWinds
Summary of Qualifications
- Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.
- Familiar with network and security standards and usability optimization.
- Effectively operates alone to troubleshoot and fix concerns.
- Communicate professionally with all end-users and customers
Timeline
Desktop Support Analyst
Texas Capital Bank
01.2022 - Current
Assistant Manager
Texas Capital Bank
04.2019 - 12.2021
Certificate - Information Technology
CompTIA Security+
Certificate - Information Technology
CompTIA Network+
Certificate - Information Technology
Microsoft Azure Fundamentals (AZ-900)
Certificate - Information Technology
CompTIA A+
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