Maximo Contreras

Sales/Customer Service Representative

Tropical Furniture Gallery

08.2021 - Current

Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
Trained new staff on company policies and customer service protocols to enhance team performance.
Implemented process improvements that increased efficiency in handling customer complaints.
Collaborated with cross-functional teams to address complex customer issues, enhancing overall satisfaction.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.

Warehouse Manager

D3 Glass

09.2015 - Current

Learned and adhered to safety protocols for warehouse operations.
Assisted with inventory management using warehouse management systems.
Supported shipment processing by organizing and labeling packages efficiently.
Collaborated with team members to maintain cleanliness and organization in work areas.
Operated material handling equipment under supervision to facilitate loading and unloading tasks.
Participated in training sessions on best practices for efficient warehouse operations.
Monitored stock levels and reported discrepancies to senior staff for resolution.
Engaged in continuous learning of tools and technologies relevant to warehouse management processes.
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Increased warehouse efficiency by implementing new inventory management systems and procedures.
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Collaborated closely with sales department to address any issues related to product availability or shipment delays.
Reduced product damage with improved packaging methods and training staff on proper handling techniques.
Communicated regularly with cross-functional teams to improve coordination between departments.
Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
Developed and implemented policy and procedure updates to improve workflow and productivity.
Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
Enhanced employee retention rates by implementing recognition program that acknowledged outstanding performance and contributions.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.

Sales Associate

Cleveland Power & Performance

06.2007 - 09.2015

Assisted customers with product selection and purchase decisions, enhancing satisfaction and loyalty.
Maintained in-depth knowledge of product features and benefits to drive sales.
Collaborated with team members to achieve daily sales targets and improve overall performance.
Trained new staff on customer service protocols and operational procedures.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Summary

Overview

Work History

Sales/Customer Service Representative

Warehouse Manager

Sales Associate

Education

Sales, Accounting, Customer Service, Management

Skills

Languages

Timeline

Sales/Customer Service Representative

Warehouse Manager

Sales Associate

Sales, Accounting, Customer Service, Management

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