Maira Ortega
Arlington,TX
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 13 years of related experience, diligent nature and expertise in electronic records management.
Overview
14
14
years of professional experience
Work History
Medical Office Manager
POSH Plastic And Recostructive Surgery
Mansfield, TX
10.2021 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Consulted with healthcare professionals on business decisions.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Recruited, hired and educated staff.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Exceeded quarterly sales goals by 90%.
- Increased sales by offering advice on purchases and promoting additional products.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted surgical charges for practice providers.
- Collected payments and applied to patient accounts.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Performed sterile breast expansion.
- Coordinated with facilities to set up surgeries for plastic & reconstruction surgeries.
Lead Medical Assistant
Pleasant Ridge Internal Medicine
Aplington, TX
06.2019 - 10.2021
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Assisted physicians and nurses with clinical procedures such as Biot'e Pellets sterile assisting.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 28 + patients per day.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Back Office Lead Medical Assistant
Arlington Orthopedic Association
Arlington , TX
07.2017 - 08.2019
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Documented patient information in EMR and prepared paperwork for Orthopedic Surgeon.
- Assisted physicians and nurses with clinical procedures such as Trigger point injection.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 50 + patients per day
Medical Office Manager
Clinica Medica Centro Hispano
Upland, TX
09.2010 - 05.2016
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Developed policies and procedures for effective practice management.
- Managed two offices with accurate staff retention.
- Managed 12 employees with various personalities and from different cultures for large Family medical practice.
Education
Phlebotomy License - Phlebotomy
AUMT Institute The Phlebotomy School
Ontario, CA11.2010
Medical Assistant Certification - Medical Assisting
American Career College
Ontario, CA06.2009
GED -
Valley View High School
Ontario, CA05.2005
Skills
- Electronic Health Records Systems
- Critical Thinking
- Operational Efficiency
- Office Supplies and Inventory
- Accounts Payable and Receivable
- Medical Procedures Scheduling
- Human Resources
- Patient Relations
- Hiring and Termination
- Planning and Prioritization
- Set Goals
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Manager
POSH Plastic And Recostructive Surgery
10.2021 - Current
Lead Medical Assistant
Pleasant Ridge Internal Medicine
06.2019 - 10.2021
Back Office Lead Medical Assistant
Arlington Orthopedic Association
07.2017 - 08.2019
Medical Office Manager
Clinica Medica Centro Hispano
09.2010 - 05.2016
Phlebotomy License - Phlebotomy
AUMT Institute The Phlebotomy School
Medical Assistant Certification - Medical Assisting
American Career College
GED -
Valley View High School