Maximo Rafael

Enhanced customer support and managed cash transactions.

Implemented targeted operational strategies for optimizing customer support.

• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Reached productivity and handle time standards.

• Helped customers complete purchases, locate items and join reward programs.

• Worked flexible schedule and extra shifts to meet business needs.

• Greeted customers entering store and responded promptly to customer needs.

• Worked with other associates to support cashiers and management needs.

Achieved 12% enhancement in customer satisfaction rating through excellent service delivery.

• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution
• Ordered new cleaning supplies for upcoming jobs.
• Organized and used industrial cleaning products following strict safety procedures.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
• Used power scrubbing and waxing machines to scrub and polish floors.

• Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
• Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
• Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
• Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
• Used airline computer system to create airline tickets and boardingpasses.

• Implemented and enforced safety policies and procedures, confirmingcompliance with regulations.
• Assisted in developing standard operating procedures to improve consistency in service delivery across the fleet.
• Maintained detailed records of all flights coordinated, enabling accurate tracking of performance metrics over time.
• Managed crew of fully qualified, properly rested professionals.
• Collaborated with maintenance teams to minimize downtime, resulting in fewer delays and cancellations.
• Coordinated emergency response efforts during incidents or crises to ensure swift resolution and minimal disruption to operations.
• Managed risk effectively through careful analysis of weather patterns, route planning, and contingency measures.
• Accompanied aircraft as member of flight crew in order to monitor and handle cargo in flight.
• Improved on-time performance, coordinating closely with ground support teams and air traffic control.
• Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.

• Communicated with onboard service staff to determine flight components such as passenger counts, special meals and crew meals.
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• Improved overall safety with effective communication and collaboration among team members.
• Strengthened inter-agency coordination by participating in joint exercises with local law enforcement officials.
• Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
• Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
• Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
• Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
• Provided critical incident response, maintaining composure under high-pressure situations.
• Facilitated the apprehension of suspects, collaborating closely with law enforcement agencies when necessary.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.