Maximo Rodriguez
Farmers Branch,TX
Summary
Dynamic Service Coordinator with a proven track record at Discount Tire, excelling in client advocacy and problem-solving. Enhanced customer satisfaction through effective service scheduling and process improvements, reducing response times. Skilled in accurate recordkeeping and team leadership, fostering a collaborative environment that drives operational excellence.
Offering strong organizational skills and proactive approach to problem-solving, with readiness to learn and grow in collaborative environment. Brings understanding of how to efficiently manage resources and ensure timely service delivery. Ready to use and develop critical thinking and multitasking abilities in the chosen role.
Overview
4
4
years of professional experience
Work History
Service Coordinator
DIscount Tire
06.2023 - Current
- Coordinated service schedules to optimize workflow and enhance customer satisfaction.
- Managed customer inquiries and resolved issues effectively to ensure timely service delivery.
- Assisted in training new team members on operational procedures and customer service standards.
- Developed process improvements that streamlined service coordination and reduced response times.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Sales Associate
Advance Auto Parts
01.2022 - 04.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate inventory levels, ensuring stock availability for customers.
- Assisted in training new team members on product knowledge and sales techniques.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
Education
Associate of Science - Psychology
Dallas College
Dallas, Texas, TX12-2026
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Service monitoring and evaluation
- Active listening
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Quality assurance
- Needs assessment
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
DIscount Tire
06.2023 - Current
Sales Associate
Advance Auto Parts
01.2022 - 04.2023
Associate of Science - Psychology
Dallas College