Maximo Winfield
Bayonne,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Amazon Learning Ambassador
Amazon
08.2022 - Current
- Lead onboarding classes of 20 or more new-hires
- Provided exceptional customer service to drive satisfaction.
- Supported new-hires in use of technology to enhance their learning.
- Greeted new-hires warmly and pleasantly answered inquiries.
- Established and maintained positive relationships with new-hires.
- Assessed new-hire needs to determine appropriate level of required support.
- Developed effective classroom management strategies that maintained orderly yet nurturing environment conducive to learning at all times.
- Implemented innovative teaching methods, resulting in increased new-hire comprehension and retention.
- Developed and maintained positive, productive relationships with new-hires.
- Evaluated new-hire progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Promoted positive learning environment by establishing clear expectations and fostering strong communication with new-hires.
- Participated in ongoing professional development opportunities to stay current on best practices in education and continually refine teaching skills.
- Led small group sessions to help new-hires review and practice concepts.
- Assisted in development of new curriculum materials to enhance overall learning experiences for students.
Amazon Process Guide
Amazon
07.2022 - Current
- Assisted with daily opening and closing tasks to maintain clean, neat and organized warehouse
- Reported defective materials to department supervisors for immediate remediation
- Collaborated with lead operators and managers to accomplish organized 5s locations (Inbound)
- Minimized waste and lag times by maintaining orderly and clean work area and equipment
- Assembled finished product for shipment by packing, crafting, loading and securing items
- Monitored labor outputs to confirm quality and efficiency
- Followed safety and quality protocols, there is nothing so important it can't be done safely
- Maintained optimal shipment schedules by safely and quickly operating machinery of various types
- Cleaned and removed damaged materials and supplies to prepare new product for processing
- Removed finished products from machines and separated rejected items based on standard grading qualifications
- Worked closely with team members to delivery project requirements, develop solutions and meet deadlines
- Improved operations by working with team members and customers to find workable solutions
- Recognized by management for providing exceptional customer service
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Mentored junior team members and managed employee relationships
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Amazon Tier 1 Associate
Amazon
07.2022 - Current
- Collaborated with supervisors to escalate and address associate inquiries or technical issues.
- Process Path Pick: Picked at 120 pick rate or better
- Process Path Stow: Stowed at stow rate of 130 stow rate or better
- Managed inventory control, reducing waste and optimizing stock levels to meet demand fluctuations effectively.
- Explained security measures in simple terminology to help fellow associates understand better
- Streamlined workflow for increased efficiency by implementing new processes and organizational strategies.
- Configured hardware, devices, and software to set up work stations for employees.
- Led cross-functional teams in executing complex projects within scope, budget, and timeline constraints.
- Collaborated with team members to achieve project goals and improve overall team performance.
- Offered assistance in implementing and developing training programs.
- Translated complex technical issues into digestible language for non-technical users.
United States Postal Service Expediter
United States Postal Service, USPS
01.2020 - 01.2022
- Supervised loading and unloading of at least 20 trucks per day.
- Cultivated strong relationships with external stakeholders such as suppliers, carriers, and customs officials to expedite shipments when necessary.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Trained new expeditors according to company policies and standards.
- Reduced order fulfillment time through close collaboration with suppliers and vendors.
- Maintained thorough understanding of industry best practices and regulatory requirements related to expediting processes, ensuring compliance with all applicable laws and company policies.
- Generated solutions to customer issues, vendor errors and budget limitations.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Maintained accurate records of purchase orders, invoices, and shipments for efficient tracking and reporting purposes.
- Managed inventory levels to ensure timely deliveries, minimizing stockouts, and reducing carrying costs.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
United States Postal Service Mail Processing Assis
Amazon
01.2017 - 01.2020
- Operated Delivery Bar Code Sorter (DBCS) machine at 30,000 units per hour
- Moved bulk containers and large parcels with forklifts.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Ensured safe transportation of mail by carefully loading and unloading vehicles according to regulations.
- Contributed to decreased wait times by quickly serving customers at counter during high volume periods.
- Used automated mail processing equipment to sort and collate mail.
- Monitored performance of junior team members and offered support.
- Trained new employees on postal procedures, regulations, and company policies leading to smoother onboarding process.
- Used computer systems to track packages and update client information.
- Operated various mail processing equipment, ensuring consistent accuracy in mail handling.
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Collaborated with team members to maintain clean and organized work environment, promoting efficiency and safety.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Sorted mail according to size, shape and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Consistently met deadlines even under high-pressure circumstances while maintaining positive attitude amongst coworkers.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Food Expediter
Houlihan's Restaurant Chain
09.2014 - 01.2017
- Called out 100s of food orders per day
- Prepared and dressed 100s of food orders per day
- Offered product samples, answered questions and helped customers find items.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Reduced wait times for customers by expertly prioritizing orders based on table occupancy and meal complexity.
- Increased overall restaurant efficiency through consistent monitoring of food quality before delivery to guests.
- Assisted customers with carry-out service.
- Ensured accurate meal presentation by double-checking dishes against order tickets before delivery to tables.
- Proactively identified potential bottlenecks in expedite process, implementing solutions that increased operational efficiency.
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Implemented inventory management techniques that reduced waste without compromising on quality or freshness of ingredients.
- Confirmed proper placement of products and side items while implementing special instructions.
- Collaborated with servers and kitchen staff to ensure smooth service during high-volume periods.
- Streamlined communication between front-of-house and back-of-house teams, optimizing collaboration during busy shifts.
- Optimized plate assembly process by organizing ingredients for easy access during peak service hours.
- Supported servers with additional tasks as needed, contributing to cohesive team dynamic for seamless service delivery.
- Assisted in training new food expediters, providing guidance on best practices for maintaining efficient workflow.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Improved order accuracy by effectively communicating with kitchen staff and ensuring timely food preparation.
- Assisted wait staff with timely food delivery and guest requests.
- Worked closely with chefs to ensure adherence to recipe standards while still accommodating specific customer requests when necessary.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Expedited large catering orders with precision, ensuring all items were prepared accurately and delivered on time.
- Assisted preparation of food plates, overseeing quality and appearance.
- Assisted with bussing tables and cleaning up spills.
- Maintained high levels of cleanliness in accordance with health department regulations, preventing potential contamination or safety hazards.
- Maintained clean and organized workspace, promoting safe and efficient work environment.
Education
Bachelor of Science - Computer Science And Programming
Southern New Hampshire University
Manchester, NH01.2028
Associate of Science - Internetwork Engineering
PC AGE - Jersey City
Jersey City, NJ08.2016
High School Diploma -
Bayonne Highschool
Bayonne, NJ06.2014
Skills
- Project organization
- Communications
- Relationship development
- Planning and coordination
- Operational improvement
- Process improvement
- Organization
- Brand awareness
- Decision-Making
- Critical Thinking
- Adaptive Learning
- Demonstrator Training
- Computer Operation
- Performance monitoring
- Problem-Solving
- Team Player
- Microsoft Word
- Dependable and Responsible
- Network Administration
- Microsoft Excel
- Quip
Timeline
Amazon Learning Ambassador
Amazon
08.2022 - Current
Amazon Process Guide
Amazon
07.2022 - Current
Amazon Tier 1 Associate
Amazon
07.2022 - Current
United States Postal Service Expediter
United States Postal Service, USPS
01.2020 - 01.2022
United States Postal Service Mail Processing Assis
Amazon
01.2017 - 01.2020
Food Expediter
Houlihan's Restaurant Chain
09.2014 - 01.2017
Bachelor of Science - Computer Science And Programming
Southern New Hampshire University
Associate of Science - Internetwork Engineering
PC AGE - Jersey City
High School Diploma -
Bayonne Highschool