Maximo Winfield
Software Engineering
Bayonne,New Jersey
Summary
A strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Currently enrolled in Southern New Hampshire University's Bachelor's program in Computer Science with a concentration in Software Development. (BS.CSC.SEG) Internetwork Engineering Certified, successful completion of A+, Security+, and Linux+ Technician, Microsoft Certified Solutions Associate, and Cisco Certified Network Associate Programs.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Amazon Learning
Ambassador, Amazon
Edison, NJ
08.2022 - Current
- Lead onboarding classes of 20 or more new-hires
- Provided exceptional customer service to drive satisfaction
- Supported new-hires in use of technology to enhance their learning
- Greeted new-hires warmly and pleasantly answered inquiries
- Established and maintained positive relationships with new-hires
- Assessed new-hire needs to determine appropriate level of required support
- Developed effective classroom management strategies that maintained orderly yet nurturing environment conducive to learning at all times
- Implemented innovative teaching methods, resulting in increased new-hire comprehension and retention
- Developed and maintained positive, productive relationships with new-hires
- Evaluated new-hire progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly
- Promoted positive learning environment by establishing clear expectations and fostering strong communication with new-hires
- Participated in ongoing professional development opportunities to stay current on best practices in education and continually refine teaching skills
- Led small group sessions to help new-hires review and practice concepts
- Assisted in development of new curriculum materials to enhance overall learning experiences for students.
Amazon Process Guide
Amazon
Edison, NJ
07.2022 - Current
- Assisted with daily opening and closing tasks to maintain clean, neat and organized warehouse
- Reported defective materials to department supervisors for immediate remediation
- Collaborated with lead operators and managers to accomplish organized 5s locations (Inbound)
- Minimized waste and lag times by maintaining orderly and clean work area and equipment
- Assembled finished product for shipment by packing, crafting, loading and securing items
- Monitored labor outputs to confirm quality and efficiency
- Followed safety and quality protocols, there is nothing so important it can't be done safely
- Maintained optimal shipment schedules by safely and quickly operating machinery of various types
- Cleaned and removed damaged materials and supplies to prepare new product for processing
- Removed finished products from machines and separated rejected items based on standard grading qualifications
- MAXIMO WINFIELD maximo.winfield.7@gmail.com / 2019200036 / Bayonne, NJ
- Worked closely with team members to delivery project requirements, develop solutions and meet deadlines
- Improved operations by working with team members and customers to find workable solutions
- Recognized by management for providing exceptional customer service
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Mentored junior team members and managed employee relationships
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Amazon - Amazon Tier 1
Edison, NJ
07.2022 - Current
- Collaborated with supervisors to escalate and address associate inquiries or technical issues
- Process Path Pick: Picked at 120 pick rate or better
- Process Path Stow: Stowed at stow rate of 130 stow rate or better
- Managed inventory control, reducing waste and optimizing stock levels to meet demand fluctuations effectively
- Explained security measures in simple terminology to help fellow associates understand better
- Streamlined workflow for increased efficiency by implementing new processes and organizational strategies
- Configured hardware, devices, and software to set up work stations for employees
- Led cross-functional teams in executing complex projects within scope, budget, and timeline constraints
- Collaborated with team members to achieve project goals and improve overall team performance
- Offered assistance in implementing and developing training programs
- Translated complex technical issues into digestible language for non-technical users.
Expediter
United States Postal Service, USPS - United States Postal Service
Kearny, NJ
01.2020 - 06.2024
- Supervised loading and unloading of at least 20 trucks per day
- Cultivated strong relationships with external stakeholders such as suppliers, carriers, and customs officials to expedite shipments when necessary
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account
- Trained new expeditors according to company policies and standards
- Reduced order fulfillment time through close collaboration with suppliers and vendors
- Maintained thorough understanding of industry best practices and regulatory requirements related to expediting processes, ensuring compliance with all applicable laws and company policies
- Generated solutions to customer issues, vendor errors and budget limitations
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions
- Maintained accurate records of purchase orders, invoices, and shipments for efficient tracking and reporting purposes
- Managed inventory levels to ensure timely deliveries, minimizing stockouts, and reducing carrying costs
- Developed and maintained courteous and effective working relationships
- Cultivated interpersonal skills by building positive relationships with others
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Bar Code Sorter
United States Postal Service Mail Processing Assis
Kearny, NJ
01.2017 - 06.2024
- (DBCS) machine at 30,000 units per hour
- Moved bulk containers and large parcels with forklifts
- Assisted customers with package shipping, ensuring proper labeling and timely delivery
- Ensured safe transportation of mail by carefully loading and unloading vehicles according to regulations
- Contributed to decreased wait times by quickly serving customers at counter during high volume periods
- Used automated mail processing equipment to sort and collate mail
- Monitored performance of junior team members and offered support
- Trained new employees on postal procedures, regulations, and company policies leading to smoother onboarding process
- Used computer systems to track packages and update client information
- Operated various mail processing equipment, ensuring consistent accuracy in mail handling
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly
- Collaborated with team members to maintain clean and organized work environment, promoting efficiency and safety
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed
- Sorted mail according to size, shape and destination
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Consistently met deadlines even under high-pressure circumstances while maintaining positive attitude amongst coworkers
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance
- Passionate about learning and committed to continual improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines
- Adaptable and proficient in learning new concepts quickly and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Exercised leadership capabilities by successfully motivating and inspiring others
- Worked flexible hours across night, weekend, and holiday shifts
- Excellent communication skills, both verbal and written
- Organized and detail-oriented with strong work ethic
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Developed and maintained courteous and effective working relationships
- Worked effectively in fast-paced environments.
Food Expediter
Houlihan's Restaurant Chain
Bayonne, NJ
09.2014 - 06.2024
- Called out 100s of food orders per day
- Prepared and dressed 100s of food orders per day
- Offered product samples, answered questions and helped customers find items
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications
- Reduced wait times for customers by expertly prioritizing orders based on table occupancy and meal complexity
- Increased overall restaurant efficiency through consistent monitoring of food quality before delivery to guests
- Assisted customers with carry-out service
- Ensured accurate meal presentation by double-checking dishes against order tickets before delivery to tables
- Proactively identified potential bottlenecks in expedite process, implementing solutions that increased operational efficiency
- Provided attentive service and proactively assessed guest needs
- Arranged tables and chairs for special occasions and events
- Maintained speed of service for food orders while minimizing errors and complaints
- Operated dishwashers and other kitchen equipment according to safety guidelines
- Implemented inventory management techniques that reduced waste without compromising on quality or freshness of ingredients
- Confirmed proper placement of products and side items while implementing special instructions
- Collaborated with servers and kitchen staff to ensure smooth service during high-volume periods
- Streamlined communication between front-of-house and back-of-house teams, optimizing collaboration during busy shifts
- Optimized plate assembly process by organizing ingredients for easy access during peak service hours
- Supported servers with additional tasks as needed, contributing to cohesive team dynamic for seamless service delivery
- Assisted in training new food expediters, providing guidance on best practices for maintaining efficient workflow
- Monitored food and beverage supplies, assisting with restocking when needed
- Improved order accuracy by effectively communicating with kitchen staff and ensuring timely food preparation
- Assisted wait staff with timely food delivery and guest requests
- Worked closely with chefs to ensure adherence to recipe standards while still accommodating specific customer requests when necessary
- Collaborated with other dining room and bar staff to facilitate efficient service
- Expedited large catering orders with precision, ensuring all items were prepared accurately and delivered on time
- Assisted preparation of food plates, overseeing quality and appearance
- Assisted with bussing tables and cleaning up spills
- Maintained high levels of cleanliness in accordance with health department regulations, preventing potential contamination or safety hazards
- Maintained clean and organized workspace, promoting safe and efficient work environment.
Education
Bachelor of Science - Computer Science w, Software Development
Southern New Hampshire University
Hooksett, NH 01.2024 - Current
For Successful Completion of The A+, Security+ And Linux+ Technician, Microsoft Certified Solutions Associate And CiscoCertified Network Associate Programs - Computer Science
PC AGE - Jersey City
Jersey City, NJ 10.2015 - 08.2016
Highschool Diploma -
Bayonne Highschool
Bayonne, NJ 09.2010 - 06.2014
Skills
Communications, Operational improvement, Process improvement, Organization, Decision-Making, Critical Thinkingundefined
Timeline
Bachelor of Science - Computer Science w, Software Development
Southern New Hampshire University
01.2024 - Current
Amazon Learning
Ambassador, Amazon
08.2022 - Current
Amazon Process Guide
Amazon
07.2022 - Current
Amazon - Amazon Tier 1
07.2022 - Current
Expediter
United States Postal Service, USPS - United States Postal Service
01.2020 - 06.2024
Bar Code Sorter
United States Postal Service Mail Processing Assis
01.2017 - 06.2024
For Successful Completion of The A+, Security+ And Linux+ Technician, Microsoft Certified Solutions Associate And CiscoCertified Network Associate Programs - Computer Science
PC AGE - Jersey City
10.2015 - 08.2016
Food Expediter
Houlihan's Restaurant Chain
09.2014 - 06.2024
Highschool Diploma -
Bayonne Highschool
09.2010 - 06.2014
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