Maximus Cano
Miami,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Current Employer
2023.06 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Grocery Clerk
Publix
2020.04 - 2021.09
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved items for customers and verified prices.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Operated cash register to accurately process and record customer payments.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Associate of Arts - Business Administration
Florida International University
Miami, FL01.2025
Skills
- Coordination
- Materials Transport
- Handheld Computer Device Software
- Speaking
- Microsoft Excel
- Adobe Systems Adobe Acrobat
- Microsoft Word
- Customer Service
- Active Listening
- Spreadsheets
- Livechat Messaging
- Administrative Support
- Understanding Customer Needs
- Receiving Support
- Problem-Solving Ability
- Prioritization
- Customer Relations
- Order Processing
- Microsoft Internet Explorer
- Retail Sales Customer Service
basketball
I enjoy participating in outdoor activities such as basketball.
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Current Employer
2023.06 - Current
Grocery Clerk
Publix
2020.04 - 2021.09
Associate of Arts - Business Administration
Florida International University
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