Summary
Overview
Work History
Education
Skills
Timeline
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Maximus Monroe

WESTERVILLE,OH

Summary

Goal-oriented manager with outstanding experience in E-commerce Management and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

E-Commerce Supervisor | Kroger Management

Kroger
07.2023 - Current
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Mentored new sales associates to contribute to store's positive culture.

E-Commerce Lead

Kroger
02.2023 - 06.2023
  • Developed and executed e-commerce positioning, values, tone of voice, and design elements to bring value and convenience to customers.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Improved monthly sales with successful marketing, sales, and customer relations approach.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Assistant Chief Human Resource Officer

Youth In Policy
06.2022 - 04.2023
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Provided thoughtful and engaging new employee onboarding presentations to energize the workforce and set organizational expectations.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

E-commerce Clerk / Relief Lead

Kroger
10.2021 - 01.2023
  • I have received and forwarded incoming communications, such as phone calls, emails, and letters, to the appropriate staff.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Education

High School Diploma -

New Albany High School
New Albany, OH
05.2023

Skills

  • Manpower Recruiting
  • Performance Evaluations
  • Employment Data Tracking
  • HR Support
  • Microsoft Office
  • Analyzing Data
  • Human Resources Procedures
  • Training and Onboarding
  • Candidate Interviews
  • Problem Resolution
  • Document Management
  • Statistical Data Analysis

Timeline

E-Commerce Supervisor | Kroger Management

Kroger
07.2023 - Current

E-Commerce Lead

Kroger
02.2023 - 06.2023

Assistant Chief Human Resource Officer

Youth In Policy
06.2022 - 04.2023

E-commerce Clerk / Relief Lead

Kroger
10.2021 - 01.2023

High School Diploma -

New Albany High School

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Maximus Monroe