Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maximus Thurston

Sturgis,SD

Summary

Proven to enhance guest experiences at Coral Tree Residences, proficient in front desk operations and problem-solving, showcasing a strong work ethic and exceptional multitasking abilities. Skilled in audit reporting and fostering teamwork, consistently improving service quality, achieving a notable increase in guest satisfaction. Versatile hospitality professional with 2-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Night Auditor/Front Desk

Coral Tree Residences
11.2022 - 10.2024
  • Managed guest check-in/check-out processes efficiently
  • Addressed guest inquiries, concerns, and problems promptly
  • Maintained lobby amenities, including refreshments and supplies
  • Provided concierge services, offering directions to local attractions
  • Conducted nightly property checks as Night Auditor
  • Prepared and submitted audit reports
  • Ensured smooth transition between shifts and maintained guest satisfaction

Front Desk Receptionist

Lauerlwood Condominums
10.2022 - 10.2023
  • Managed efficient check-in processes while providing warm, engaging guest interactions
  • Maintained professional and welcoming front office environment
  • Coordinated and confirmed appointments and meetings accurately
  • Handled high-volume, multi-line phone system, directing calls appropriately
  • Processed room deposits, fees, and payments
  • Utilized reservation software to schedule appointments, minimizing conflicts
  • Supported administrative tasks including filing, data entry, and document preparation
  • Delivered exceptional first impressions, contributing to positive guest experiences

Golf Practice Attendant

Maroon Creek Club
05.2020 - 09.2022
  • Maintained immaculate and organized facilities, ensuring professional and welcoming atmosphere
  • Collaborated with team members to enhance service quality and overall guest experience
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests
  • Conducted regular inspections and cleaning tasks to uphold high standards of cleanliness and safety
  • Provided efficient and knowledgeable assistance in response to diverse customer needs
  • Managed daily operational tasks including supply restocking, payment processing, and guest support

Front End Attendant

Clark’s Market
03.2021 - 05.2021
  • Resolved customer complaints promptly, prioritizing customer needs and satisfaction
  • Assisted with grocery bagging, ensuring proper item protection and packaging
  • Demonstrated adaptability in fast-paced environment, maintaining composure under pressure
  • Handled various payment methods securely and accurately during transaction processing
  • Managed returns and exchanges efficiently, balancing customer satisfaction with store policies
  • Utilized effective time management to balance multiple tasks during busy periods
  • Improved inventory management accuracy through efficient shelf stocking and display updates
  • Reduced customer wait times by streamlining transaction processes and line management

Front End Attendant

Clark’s Market
03.2020 - 03.2021
  • Collaborated with store management on implementing new promotions or sales events at front end of store.
  • Resolved customer complaints in timely manner, consistently prioritizing their needs and concerns.
  • Assisted with bagging groceries, ensuring items were properly packed and protected to avoid damage.
  • Cash register management and guest checkout process

Education

High School Diploma -

Aspen High School
Aspen, CO
06.2020

Skills

  • Multitasking and Organization
  • Problem-Solving
  • Punctual and Dependable
  • Teamwork and Collaboration
  • Reservations
  • Customer Service
  • Staff Training
  • Credit and cash payments
  • Front Desk Operations

Timeline

Night Auditor/Front Desk

Coral Tree Residences
11.2022 - 10.2024

Front Desk Receptionist

Lauerlwood Condominums
10.2022 - 10.2023

Front End Attendant

Clark’s Market
03.2021 - 05.2021

Golf Practice Attendant

Maroon Creek Club
05.2020 - 09.2022

Front End Attendant

Clark’s Market
03.2020 - 03.2021

High School Diploma -

Aspen High School
Maximus Thurston