Maxine Carter
Cincinnati
Summary
Dedicated Warehouse Team Lead Specialist and Communications Specialist with over 13 years of experience in managing internal and external communications. Known for strong organizational skills and the ability to prioritize multiple projects effectively. Proven track record in creating engaging content and delivering exceptional customer service. Experienced in call center operations, writing, and providing technical support.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Amazon Shipping & Receiving
Amazon DYK4Cinncinnati,
Cincinnati
04.2026 - Current
- Picked customer orders to sort, pack and prepare orders for shipment.
- Scanned and sorted packages to stage for delivery drivers.
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
- Organized and sorted inventory to ensure efficient warehouse operations.
- Collaborated with team members to enhance workflow efficiency.
Communications Director
Orchard Radio
Ann Arbor
01.2020 - 07.2025
- Created digital media campaigns targeting key audiences to increase brand visibility.
- Coordinated press conferences, events, and interviews to enhance media engagement.
- Researched, wrote, edited and distributed press releases, media advisories, newsletters, speeches and other content for various audiences.
- Authored blog posts on company news and events to boost online presence.
- Provided support in creating content for annual reports or other publications related to organizational activities.
- Proofread all press material prior to distribution.
- Updated databases with contact information of journalists, bloggers, influencers and other media outlets.
Communications Specialist
University of Michigan
Ann Arbor
08.2019 - 02.2025
- Developed relationships with key media contacts, facilitating effective communication and enhancing brand visibility.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Monitored call queues to prioritize incoming calls, improving response times based on urgency.
- Escalated complex issues to departments, ensuring timely resolution and enhancing customer satisfaction.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
Sous Chef
University of Michigan
Ann Arbor
03.2016 - 02.2024
- Supervised food preparation staff to deliver high-quality results.
- Maintained food quality through regular quality checks.
- Fostered teamwork among culinary staff to enhance service delivery times and customer satisfaction.
- Plated dishes with creative garnishes and sauces, enhancing visual appeal and dining experience.
- Ensured compliance with health and safety regulations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Communicated inventory status to management, ensuring timely supply replenishment and minimizing disruptions.
- Placed frequently used ingredients in proper storage containers and placed perishable items in the refrigerator.
Creative Writer
Data Stat
Ann Arbor
10.2022 - 10.2023
- Wrote scripts for radio commercials, television advertisements, and web videos.
- Conducted thorough research to ensure accuracy and authenticity in writing.
- Edited and revised drafts to align with client expectations and ensure timely delivery.
- Adhered to specific narrative, grammatical and structural styles for different pieces.
- Promoted published works and built connections through social media engagement.
- Collaborated with writers on art and multi-media projects to enhance creative output.
- Managed project timelines to deliver high-quality work on schedule.
Call Center Representative-EVS
University of Michigan
Ann Arbor
08.2022 - 02.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged customers to identify needs, resolve issues, and provide product information.
- Enhanced customer retention through effective presentation of discount options.
- Documented customer interactions to ensure accurate reference for future inquiries and transactions.
- Participated in training sessions to enhance skills and knowledge.
Warehouse Team Leader
Amazon
Hebron
03.2013 - 07.2020
- Supervised daily warehouse operations and ensured team adherence to safety protocols.
- Coordinated inventory management and maintained accurate stock levels for efficient workflow.
- Monitored order fulfillment processes to ensure timely and accurate dispatch of shipments.
- Trained new team members on equipment usage and warehouse procedures for optimal performance.
- Monitored employee performance and provided feedback on areas where improvement was needed.
- Provided guidance and support to warehouse staff members in their daily duties.
Warehouse Forklift Operator
Kohls Distribution Center
Middletown
09.2018 - 01.2019
- Operated forklifts to transport materials within the distribution center.
- Loaded and unloaded merchandise from trailers and shipping containers.
- Adhered to safety protocols while handling heavy equipment and goods.
- Assisted in training new operators on safe forklift practices.
- Collaborated with team members to optimize warehouse workflows.
- Prepared items for shipping by packing and labeling accurately.
Call Center Representative
Citibank
Florence
03.2015 - 03.2016
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer problems with knowledgeable, friendly service, fostering high satisfaction levels.
- Adjusted bills and processed refunds to resolve customer service and billing complaints efficiently.
- Recommended product, service, and billing improvements to management, helping to prevent future customer issues.
Education
Bachelor of Arts - Communications, Media, Journalism, Radio-Prod
Eastern Michigan University
Ypsilanti, MI07-2027
Associate of Arts - Communications/Liberal Arts/Broadcast Media Arts
Washtenaw Community College
Ann Arbor, MI08-2019
Associate of Arts - Liberal Arts And Sciences
Cincinnati State Technical And Community College
Cincinnati, OH05-2018
Skills
- Amazon operations optimization
- Order Fulfillment
- Shipping Documentation
- Warehouse Software
- Inventory Auditing
- Warehouse communications
- Team leadership
- Team development
- Organizational management
- Scheduling
- Data Entry
- Documentation reporting
- Certified Microsoft Office Specialist
- Tech-Savvy
- Analytical skills
- Safety compliance
- Multi-line phone operation
- Business writing
- Content editing
- Media engagement
- Professional demeanor
- File Management
Affiliations
- Honor's Society of Phi Theta
- Communication/Media /Broadcast Media/Film Student
- Orchard Radio Producer- (Communication Specialist)- I answer Multi-Telephone Lines communicating with callers.
- Orchard Radio Audio Engineer
- Radio Personality/Call Center Agent
- Receptionist & Writer of Maxine Lorraine Morning Show@Orchard Radio
Accomplishments
- Top Amazon Associate Who Picked Up Most Shifts 4 Weeks Summer 2026
- Top Amazon Team Leader, Line Leader and Fork Lift Driver Performer 2013-2016
Certification
- Top College Communications &
Michigan Broadcaster of 2020-2025 - Hi-Low Fork lift Driver Certified
- Amazon Problem Solver Certified
- Cuisine & Sous Chef Certified
- Bartender & Tips Certified
Timeline
Amazon Shipping & Receiving
Amazon DYK4Cinncinnati,
04.2026 - Current
Creative Writer
Data Stat
10.2022 - 10.2023
Call Center Representative-EVS
University of Michigan
08.2022 - 02.2023
Communications Director
Orchard Radio
01.2020 - 07.2025
Communications Specialist
University of Michigan
08.2019 - 02.2025
Warehouse Forklift Operator
Kohls Distribution Center
09.2018 - 01.2019
Sous Chef
University of Michigan
03.2016 - 02.2024
Call Center Representative
Citibank
03.2015 - 03.2016
Warehouse Team Leader
Amazon
03.2013 - 07.2020
Bachelor of Arts - Communications, Media, Journalism, Radio-Prod
Eastern Michigan University
Associate of Arts - Communications/Liberal Arts/Broadcast Media Arts
Washtenaw Community College
Associate of Arts - Liberal Arts And Sciences
Cincinnati State Technical And Community College