Summary
Overview
Work History
Education
Skills
References
Timeline
SalesAssociate

Maxine Chang

Las Vegas,NV

Summary

Astute Customer Service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience

Work History

Sales Associate

DB Management Group
, Remote
01.2020 - 12.2021
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Human Resources Assistant

Fresno Unified School District
Fresno, CA
10.2017 - 07.2018
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Answered and directed 50+ outbound and inbound phone calls per day.
  • Compiled employee records from individual departments to maintain central files.
  • Recruited and screened qualified potential employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

Sales Associate

Pier One Imports
Fresno, CA
09.2018 - 01.2019
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Tracked stock using company inventory management software.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared large cash deposits with zero discrepancies.
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.

Front Desk Clerk

UCLA Purchasing Department
Los Angeles, CA
10.2014 - 06.2016
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Supported staff on special assignments and ad hoc projects.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Call Center Representative

UCLA Extension
Los Angeles, CA
08.2012 - 06.2013
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

M.D. - Medicine

Universidad Autonoma De Guadalajara
Guadalajara, Mexico
2022

Bachelor of Science - Psychobiology

University of California - Los Angeles
Los Angeles, CA
2016

Skills

  • Expert in Microsoft Suite
  • Expert in Google Suite
  • Exceptional customer service
  • Multi-tasking strength
  • Professional demeanor
  • Excellent people skills
  • Problem-solving skills
  • Social perceptiveness
  • Adapt to diverse groups
  • Stocking and replenishing
  • Cash Handling
  • Relationship building

References

  • Tiana Her-Supervisor | Phone: (702) 601-9352
  • Dr. Edmund Pasimio-Clinical Instructor | Phone: (702) 386-0909
  • Mary Dunaway-Clinical Instructor | Phone (702) 382-8841
  • Dora Vang-UCLA Mentor | Phone (916) 715-3830

Timeline

Sales Associate

DB Management Group
01.2020 - 12.2021

Sales Associate

Pier One Imports
09.2018 - 01.2019

Human Resources Assistant

Fresno Unified School District
10.2017 - 07.2018

Front Desk Clerk

UCLA Purchasing Department
10.2014 - 06.2016

Call Center Representative

UCLA Extension
08.2012 - 06.2013

M.D. - Medicine

Universidad Autonoma De Guadalajara

Bachelor of Science - Psychobiology

University of California - Los Angeles

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Maxine Chang