Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maxine Ditrich

San Jose,CA

Summary

I have 15 years of customer service experience. I strongly feel that I can apply that to helping your company with any of its needs. I am a hardworking, loyal and responsible individual who is willing to take on any task given to me. I am looking for a position that will utilize my strong customer service skills and grow within the company.

Overview

14
14
years of professional experience

Work History

Dental Insurance Coordinator

Ueno Center
03.2022 - 06.2022
  • Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
  • Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
  • Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
  • Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
  • Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Verified insurance and communicated coverage to staff and patients.
  • Responded to customer concerns and questions on daily basis.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Used data entry skills to accurately document and input statements.
  • Coordinated all Study gatherings for the office and participating doctors.
  • Call in all prescriptions.

Front office coordinator

Silicon Valley Surgical Arts
12.2019 - 07.2021
  • Responsible for all incoming phone calls
  • Responds to all emails and urgent matters
  • Working with all patients to ensure the highest level of care
  • Working with dental offices to obtain referrals, reports and x-rays for incoming patients
  • Scheduling and confirming all incoming patients’ appointments
  • Inputting all patient information and forms into OMS accurately and in a timely matter
  • Communicating patient inquiries to doctors and clinical staff
  • Collect co-payments
  • Noting all patient communications in chart.

Studio Manager

Now & Forever Studios
07.2014 - 12.2019
  • Oversees all customer interactions
  • Responds to all emails and urgent matters
  • Oversees all packaging and orders
  • Directly handles major account interactions
  • Take 1000-2000 images that need retouching and personally send to needed second processes and then add them into our database weekly
  • Make the schedule of all front end employees
  • Conflict resolution
  • Work with customers to assure the highest level of customer satisfaction
  • Open and close the building and all tills
  • Responsible for general filling and front end cleanliness.

Sales Associate/Cashier/Receptionist

Bay City Chevrolet
01.2011 - 04.2014
  • Responsible for calling and setting up appointments with customers
  • Selling the customers on coming into our business
  • Answering all incoming call for the dealership
  • Processing all payments and faxes
  • Taking messages and handing them out as soon as possible
  • Closing all invoices
  • Filing, inventory, and keeping records of all payments.

Receptionist/Customer Service Representative

Pro Image
06.2008 - 10.2010
  • Responsible for answering all incoming calls
  • Filing
  • Greeting customers
  • Scheduling appointments
  • Processed customers’ orders ensuring the satisfaction.

Education

Westmont High School
01.2010

Skills

  • Google calendar
  • Appointments-Plus
  • Vend-POS
  • Sine
  • Image Match
  • Tracklynx
  • OMS Vision
  • Microsoft Office products
  • Call in prescritons
  • Insurance processes
  • Customer service and assistance
  • Insurance Verification
  • Strategic thinking skills
  • Customer Service
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills
  • Customer service support
  • Team Collaboration
  • Relationship Building
  • Payment Processing

References

  • Evette Smith, Supervisor at Bay City Chevrolet, (408) 806-2025
  • Jaymie Bristol, Supervisor at Now & Forever Studios, (408) 497-8305
  • Diem Nguyen, Supervisor at Ueno Center, (408) 3717616

Timeline

Dental Insurance Coordinator

Ueno Center
03.2022 - 06.2022

Front office coordinator

Silicon Valley Surgical Arts
12.2019 - 07.2021

Studio Manager

Now & Forever Studios
07.2014 - 12.2019

Sales Associate/Cashier/Receptionist

Bay City Chevrolet
01.2011 - 04.2014

Receptionist/Customer Service Representative

Pro Image
06.2008 - 10.2010

Westmont High School

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Maxine Ditrich