Maxine Ditrich
San Jose,CA
Summary
I have 15 years of customer service experience. I strongly feel that I can apply that to helping your company with any of its needs. I am a hardworking, loyal and responsible individual who is willing to take on any task given to me. I am looking for a position that will utilize my strong customer service skills and grow within the company.
Overview
14
14
years of professional experience
Work History
Dental Insurance Coordinator
Ueno Center
Campbell, CA
03.2022 - 06.2022
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance and communicated coverage to staff and patients.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
- Coordinated all Study gatherings for the office and participating doctors.
- Call in all prescriptions.
Front office coordinator
Silicon Valley Surgical Arts
12.2019 - 07.2021
- Responsible for all incoming phone calls
- Responds to all emails and urgent matters
- Working with all patients to ensure the highest level of care
- Working with dental offices to obtain referrals, reports and x-rays for incoming patients
- Scheduling and confirming all incoming patients’ appointments
- Inputting all patient information and forms into OMS accurately and in a timely matter
- Communicating patient inquiries to doctors and clinical staff
- Collect co-payments
- Noting all patient communications in chart.
Studio Manager
Now & Forever Studios
Los Gatos, CA
07.2014 - 12.2019
- Oversees all customer interactions
- Responds to all emails and urgent matters
- Oversees all packaging and orders
- Directly handles major account interactions
- Take 1000-2000 images that need retouching and personally send to needed second processes and then add them into our database weekly
- Make the schedule of all front end employees
- Conflict resolution
- Work with customers to assure the highest level of customer satisfaction
- Open and close the building and all tills
- Responsible for general filling and front end cleanliness.
Sales Associate/Cashier/Receptionist
Bay City Chevrolet
Oakland, CA
01.2011 - 04.2014
- Responsible for calling and setting up appointments with customers
- Selling the customers on coming into our business
- Answering all incoming call for the dealership
- Processing all payments and faxes
- Taking messages and handing them out as soon as possible
- Closing all invoices
- Filing, inventory, and keeping records of all payments.
Receptionist/Customer Service Representative
Pro Image
San Jose, CA
06.2008 - 10.2010
- Responsible for answering all incoming calls
- Filing
- Greeting customers
- Scheduling appointments
- Processed customers’ orders ensuring the satisfaction.
Education
Westmont High School
01.2010
Skills
- Google calendar
- Appointments-Plus
- Vend-POS
- Sine
- Image Match
- Tracklynx
- OMS Vision
- Microsoft Office products
- Call in prescritons
- Insurance processes
- Customer service and assistance
- Insurance Verification
- Strategic thinking skills
- Customer Service
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Customer service support
- Team Collaboration
- Relationship Building
- Payment Processing
References
- Evette Smith, Supervisor at Bay City Chevrolet, (408) 806-2025
- Jaymie Bristol, Supervisor at Now & Forever Studios, (408) 497-8305
- Diem Nguyen, Supervisor at Ueno Center, (408) 3717616
Timeline
Dental Insurance Coordinator
Ueno Center
03.2022 - 06.2022
Front office coordinator
Silicon Valley Surgical Arts
12.2019 - 07.2021
Studio Manager
Now & Forever Studios
07.2014 - 12.2019
Sales Associate/Cashier/Receptionist
Bay City Chevrolet
01.2011 - 04.2014
Receptionist/Customer Service Representative
Pro Image
06.2008 - 10.2010
Westmont High School