Maxine Fodiman
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant
Brookstone Terrace Of Simpsonville
06.2022 - 10.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Inbound Call Center Representative
Spectrum
05.2021 - 08.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
Barista
Starbucks
09.2018 - 06.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Pastry Chef/Customer Service Manager
Dimare Pastry Shop
02.2012 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Managed in-store, pick-up orders and catering needs.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Education
No Degree - Cosmetology
Paul Mitchell The School - Greenville
04.2022
High School Diploma -
Stamford High School
Stamford, CT06.2016
Skills
- Cash Handling
- POS Systems
- Inbound Sales
- Information Protection
- Account Updating
- Telemarketing Expertise
Timeline
Personal Care Assistant
Brookstone Terrace Of Simpsonville
06.2022 - 10.2023
Inbound Call Center Representative
Spectrum
05.2021 - 08.2022
Barista
Starbucks
09.2018 - 06.2020
Pastry Chef/Customer Service Manager
Dimare Pastry Shop
02.2012 - 08.2018
No Degree - Cosmetology
Paul Mitchell The School - Greenville
High School Diploma -
Stamford High School
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