MAXINE GALE
Dallas,TX
Summary
Dedicated and versatile support professional with a strong background in customer service, problem‑solving, and delivering reliable assistance in fast‑paced environments. Skilled at engaging individuals from diverse backgrounds, assessing needs, resolving concerns, and maintaining accurate, confidential records. Known for professionalism, patience, and meticulous attention to detail, with the ability to manage multiple responsibilities while upholding program integrity and compliance. Seeking to apply strong interpersonal, organizational, and analytical skills in a SNAP/Benefits Caseworker role to help individuals and families access essential resources and achieve greater stability.
Overview
12
12
years of professional experience
Work History
Drive
Superior
04.2024 - Current
- Safely transported patients to medical appointments and dialysis centers.
- Assisted wheelchair and ambulatory patients, ensuring secure and comfortable transport.
- Logged arrivals, pickups, and task updates through a mobile app for accurate records.
Drive
Priority Care
08.2023 - 03.2024
- Transported veterans to medical appointments and dialysis centers using wheelchair accessible vans.
- Managed timely pickups and drop-offs for ambulatory and wheelchair-bound passengers.
- Logged arrivals, pickups, and task updates through a mobile app for accurate records.
Transporte
Irving Holdings
02.2019 - 02.2020
- Operated specialized transportation vehicles for individuals with disabilities, ensuring proper use and securement of wheelchairs, walkers, and mobility equipment.
- Provided safe, timely transportation to adult daycare programs and medical appointments while delivering exceptional customer service and support to passengers.
Technician/Maintenance
Jumpfield
01.2019 - 09.2019
- Performed bike and scooter maintenance, including battery swaps and basic repairs.
- Recovered and restored damaged or misplaced bikes to keep the fleet available.
- Completed field inspections and coordinated transport of malfunctioning equipment to the warehouse.
Contract
Amazon
07.2016 - 08.2018
- Delivered 300+ packages daily to homes and businesses with speed and accuracy.
- Managed loading, sorting, and scanning using handheld devices for precise tracking.
- Engaged with customers to support satisfaction and smooth delivery experiences.
Customer Service
ADT
05.2014 - 04.2016
- Responded to alarm calls, placed systems in test mode, and updated customer accounts.
- Scheduled and coordinated technician appointments to resolve technical issues quickly.
- Managed alarm dispatching to support rapid incident response and meet business requirements.
Education
Associate of Applied - Information Technology & Networking
Devry
10-2025
Associate of General Studies - undefined
Texas A&M Commerce
Commerce, TX05-2012
Skills
- Time management
- Customer service
- Field operations
- Data collection
- Preventive Maintenance
- Mechanical skills
- Equipment Repair
- Python
- Cybersecurity support
- Network configuration and troubleshooting
- Microsoft Office Suite
- SOHO Wireless Network Security
- Linux Operating Systems
Timeline
Drive
Superior
04.2024 - Current
Drive
Priority Care
08.2023 - 03.2024
Transporte
Irving Holdings
02.2019 - 02.2020
Technician/Maintenance
Jumpfield
01.2019 - 09.2019
Contract
Amazon
07.2016 - 08.2018
Customer Service
ADT
05.2014 - 04.2016
Associate of General Studies - undefined
Texas A&M Commerce
Associate of Applied - Information Technology & Networking
Devry