Maxine Hernandez
San Jose,CA
Summary
Energetic and Driven worker that is very detailed oriented and offers professional data entry. Reliable to work independently. Takes initiative to lead a team to execute duties and responsibility in a timely manner. Able to prioritize and organize compiled files in fast paced environment.
Overview
13
13
years of professional experience
Work History
Front Desk Administrator
Hearing Solutions
02.2023 - 02.2024
- Greeting Patients in the waiting room and assisting to complete all informational forms
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Trained Medicare regulations and guidelines.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Verified insurance and communicated coverage to staff and patients (Medi-Cal, Blue Cross etc)
- Assist with Spanish speaking children and elderly in translation
CSR
Cardinal Paint
03.2022 - 02.2023
- Answering phone calls
- Filing
- Managing day to day account for clients
- Invoices and billing
- Keeping up with paint inventory daily
- Investigated and resolved accounting, service and delivery concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
CSR
Rentakil (Target Specialty)
02.2021 - 03.2022
- Maintain customer accounts
- Record account information
- Filing
- Answering & Directing calls
- Invoice and bill accounts/customers
Front Desk Clerk
Residence Inn Marriott Hotel
11.2020 - 01.2021
- Check in Guest using computer programs and provide guest with directions to their room
- Handle and resolve guest complaints
- Invoice and bill guest for their stay and service used, Inform guest of all on-site amenities and any relevant information for their use
- Answer and direct phone calls
- Arrange transportation for guest
Ambassador & Guest Service
Lexus Parts & Service Department
11.2019 - 11.2020
- Answer telephones
- Transfer calls, and respond to inquiring customers, Customer service
- Guest contract for renting vehicles
- Enter customers information
- Filing
- Handled payment processing and provided customers with receipts and proper bills and change.
Funding Specialist/Lead
Tesla
07.2018 - 01.2019
- Assisted clients with procuring funding support
- Mange day-to-day account activates for clients
- Customer services/Managing customer's bank information
- Compiling sensitive customer documents, Analyzed incoming contract, reports, and correspondence using computer and word processing programs
- Utilizing office equipment such as fax machines, copiers, computers, printers, and mailroom machines
- Communicating with 3rdparty banks for partnerships, Reviewed financing packets for completeness
RMA/Packaging/QA
Zazzle
05.2014 - 12.2015
- Packaged/boxed/wrapped products for safe shipment
- Checked packages to ensure safe shipping
- Kept an organized list of waiting deliveries and returns
- Completed day-to-day duties accurately and efficiently.
Scan Operator/Scan QA
Google
08.2011 - 01.2013
- Operated scanning tool to digitize texts
- Quality control
- Operated monitoring systems
- Maintained a log of all scanned documents for tracking purposes.
Education
High School Diploma -
Silver Creek High School
San Jose, CA06.2011
Skills
- MS Word
- Excel
- Outlook
- Well-organized and efficient
- Fluent in both English and Spanish
- Learns procedures, processes, and methods quickly
- Able to work independently as well as with others
- Computer savvy
- Customer Service
- Adobe
- Attention to Detail
- Communication Skills
- Eager to learn and adapt
Languages
Spanish
Full Professional
Timeline
Front Desk Administrator
Hearing Solutions
02.2023 - 02.2024
CSR
Cardinal Paint
03.2022 - 02.2023
CSR
Rentakil (Target Specialty)
02.2021 - 03.2022
Front Desk Clerk
Residence Inn Marriott Hotel
11.2020 - 01.2021
Ambassador & Guest Service
Lexus Parts & Service Department
11.2019 - 11.2020
Funding Specialist/Lead
Tesla
07.2018 - 01.2019
RMA/Packaging/QA
Zazzle
05.2014 - 12.2015
Scan Operator/Scan QA
Google
08.2011 - 01.2013
High School Diploma -
Silver Creek High School
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