Maxine Hinds
Plantation,FL
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage over 10 years of progressive experience to positively impact business operations. A team player with good analytical, organizational and communicational skills
Overview
17
17
years of professional experience
Work History
Regional Manager
JN Money Services (USA) Inc.
04.2018 - Current
- Provides leadership and advise in all aspects of JNMS USA management, inclusive of but not limited to administration, human resources, and market development.
- With specific oversight of the Florida and Georgia market, responsibilities includes ensure that the operations are in compliance, Agent growth, assist with planning and executing marketing activities, manage relationship with internal and external customers.
- Identify, measure, track and report on the performance metrics.
- Set, monitor and assess individual performance ensuring objectives are being met.
Sales Support Manager
JN Money Services (USA) Inc.
10.2008 - 03.2018
- Responsible for JN Money customer service team and overall service delivery.
- Back-office operations including transaction processing, branch and agent support, website/online services and customer loyalty program.
- Payroll support
- Team scheduling
- bi-annual appraisals
- Participate in planning an executing marketing activites
Quality Assurance Manager
Principia Biopharma Inc.
06.2007 - 07.2008
- Led a team of 10 Auditors.
- Maintained 99.8% accuracy in insurance claims processing.
- Developed auditing process standards.
Education
Bachelor of Science - Agricultural Economics
University of Kentucky
Lexington, KY2006
Level 1 Graduate - Banking Operations
Southwest Graduate School of Banking
Dallas, TX2016
Skills
- Goal-oriented
- Leader
- Empowers high-performing sales teams
- Strong interpersonal skills
- Analytical
- Accomplished manager
Affiliations
Coalition for the Homeless - Louisville, KY
Chairman, Board of Directors, 2013-Present
Feeding America Kentucky's Heartland - Elizabethtown, KY
Board of Directors, 2014-Present
Timeline
Regional Manager
JN Money Services (USA) Inc.
04.2018 - Current
Sales Support Manager
JN Money Services (USA) Inc.
10.2008 - 03.2018
Quality Assurance Manager
Principia Biopharma Inc.
06.2007 - 07.2008
Bachelor of Science - Agricultural Economics
University of Kentucky
Level 1 Graduate - Banking Operations
Southwest Graduate School of Banking
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