Maxine Katz
Takoma Park,MD
Summary
Accomplished association professional with a proven track record in the non-profit sector, seeking a managerial role to leverage expertise in membership engagement, data analysis, and strategic relationship building.
- Membership Outreach & Data Coordination: Successfully enhanced member satisfaction and retention at ASAE by spearheading innovative outreach strategies informed by advanced data analysis.
- Data Quality & Insights: Demonstrated excellence in data quality assurance and turning insights into actionable growth initiatives using advanced Excel and analytics skills.
- Customer Service Excellence: Developed and implemented personalized campaigns to foster member engagement, consistently exceeding organizational goals.
- Leadership & Operations: Proficient in database management, team leadership, project management, meeting coordination, volunteer management, and scheduling to drive operational efficiency.
Eager to apply strategic thinking and a results-driven approach to advance the mission of a forward-thinking organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Membership Outreach and Data Coordinator
ASAE
09.2024 - Current
- Analyze data to find trends and create recommendations, working with the Director of Member/Volunteer Data to improve member satisfaction, retention (79%), and benefits.
- Manage and execute Office Hours for approximately 10-15 Members per month.
- Provide ASAE leadership with information on member forecasting
- Track membership revenue.
Membership Outreach Specialist
ASAE
08.2023 - 08.2024
- Collaborate with membership team to create member renewal plan.
- Build and manage approximately 7 campaigns to win-back organization members.
- Create, print, and mail, on average, 95 invoices to organization members each month about 60 days before membership expiration.
- Create a tracking process and build reports to document the progress of campaign success.
- Attend and participate in office visits for an overview of the organization's member benefits.
Membership Support Specialist
ASAE
01.2023 - 08.2023
- Answer all member inquiries via email, phone, and live chat. (approximately 200 inquiries combined)
- Provide registration assistant for all meetings/events
- Provided invoices and staff rosters to organizational members when requested.
- Work with the Member Services Director to create standard operating procedures (SOPs) for the department.
- Collaborate with the membership team to document needs for the association's new database system.
Membership Coordinator
American Health Law Association
07.2022 - 01.2023
- Worked with Vice President of Membership to implement pilot mentoring program in partnership with CVS.
- Oversee and manage all incoming membership inquiries through written communication or telephone.
- Managed Group billing for all organizations that had a membership roster of 99 or less.
- Managed two practice groups and oversaw the committee production of written and virtual educational content.
- Worked with Membership team to develop engaging content for member-only communities.
Membership Coordinator
Society of Fire Protection Engineers (SFPE)
01.2021 - 07.2022
- Oversee and manage the Awards Committee and Qualifications Committee and its initiatives, as well as support the entire Committee on Membership and Chapters.
- Implement well attended and successful webinar series for Fire Service subcommittee from the ground up.
- Worked with the Membership Growth and Engagement Committee to create a mentorship program using Higherlogic platform technology.
- Assisted in leading successful transfer and implementation of the new AMS database from Your Membership (YM) to MemberSuites.
Administrative Assistant
Society of Fire Protection Engineers (SFPE)
02.2020 - 01.2021
- Coordinating all meetings for Board of Directors as Administrative Assistant to the CEO.
- Attended Board Meetings and wrote and disseminating Meeting Minutes.
- Performed membership management duties including tracking and reporting, invoicing, member onboarding, and order merchandising.
- Provided onboarding support to new staff.
- Trained new staff in database, phones, and other SOPs.
- Assisted CEO with Board of Directors and Nominating Committee Elections in partnership with Association Voting.
Wedding and Gift Registry Advisor
Macy's
02.2015 - 09.2019
- Recognized by senior leadership for commitment to quality service delivery and commitment to developing and foresting strategic relations.
- Organized and executed events for target clients including full scope displays and the implementation of print media to drive business
- Spearheaded training and development activities for new staff, ensuring full delivery of standard operating procedures and corporate policies.
Seasonal Sales Associate
Macy's
11.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master of Science - Management
Univeristy of Maryland Global Campus
Adelphi, Maryland 05-2020
Bachelor of Arts - Political Science And Government
Muskingum University
New Concord, OH05.2010
Skills
- Data quality assurance
- Data governance
- Data cleansing
- Advanced Excel
- Report generation
- Data integration
- Spreadsheet management
- Skilled in Aptify, Membersuites, Your Membership, and Microsoft CRM
- Word processing
- Invoice processing
- Customer service
Accomplishments
- Used Microsoft Excel to develop member renewal and invoice tracking spreadsheets.
Certification
- IOM Us Chamber of Commerce Still in Progress
John J. Ahern President's Award (SFPE)
The John J. Ahern President's award was created by the SFPE Board of Directors in 1987 as the President's award, The John J. Ahern President's award honors individuals who conspicuous contributions deserve very special recognition by the Society's first president.
In 2020, President Mike Crowley presented the Presidents award to the entire SFPE staff for their outstanding contributions to the profession of Fire Protection Engineering during a world wide pandemic. Rewarding the efforts and innovation of the SFPE staff to pivot educational opportunities to a virtual format, while also creating new educational opportunities for the SFPE community. Hosting a successful virtual Annual Meeting. The team also continued to grow and retain members throughout the pandemic and still provide exceptional customer service.
Timeline
Membership Outreach and Data Coordinator
ASAE
09.2024 - Current
Membership Outreach Specialist
ASAE
08.2023 - 08.2024
Membership Support Specialist
ASAE
01.2023 - 08.2023
Membership Coordinator
American Health Law Association
07.2022 - 01.2023
Membership Coordinator
Society of Fire Protection Engineers (SFPE)
01.2021 - 07.2022
Administrative Assistant
Society of Fire Protection Engineers (SFPE)
02.2020 - 01.2021
Wedding and Gift Registry Advisor
Macy's
02.2015 - 09.2019
Seasonal Sales Associate
Macy's
11.2014 - 02.2015
Master of Science - Management
Univeristy of Maryland Global Campus
Bachelor of Arts - Political Science And Government
Muskingum University
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