Maxine Morales
El Paso,TX
Summary
Dynamic and detail-oriented administrative professional with several years of diverse experience. Expertise in optimizing office operations and enhancing administrative processes to drive efficiency and productivity. Recognized for exceptional organizational, communication, and multitasking abilities, as well as strong proficiency in MS Office applications. Committed to leveraging skills to contribute effectively to team objectives and consistently exceed expectations in a fast-paced environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DIRECT SALES CONSULTANT
ASEA
01.2022 - Current
- Developed and maintained strong customer relationships through personalized communication and follow-up strategies.
- Conducted product demonstrations to educate clients on benefits and features of ASEA products.
- Managed sales presentations, effectively addressing client needs and objections to drive conversions.
- Trained and mentored new team members on sales techniques and product knowledge for enhanced performance.
- Collaborated with team members to achieve collective monthly sales goals, fostering a positive work environment.
FRONT OFFICE CLERK
HSI
03.2024 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Performed various office/clerical tasks related to the computerized student data system in support of front office duties and the attendance department under limited supervision.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Served as a resource for administrators, staff, and parents.
- Maintained a high level of confidentiality and accurate attendance data for federal and state mandates.
- Provided exceptional customer service by addressing parent and staff inquiries and resolving issues effectively.
- Monitored lobby area for cleanliness, safety, and comfort, enhancing overall guest experience.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
PATIENT COORDINATOR
PINOVA
11.2023 - 01.2024
- Coordinated implementation of services, responsible for providing quality customer service to patients and parents at check-in and check-out.
- Responsible for verifying patient insurance eligibility and service limits. Verified patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
- Coordinated patient appointments and schedules to optimize clinic workflow.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Assisted patients with insurance inquiries and verification processes, ensuring clarity and support.
- Communicated effectively with healthcare providers to enhance patient care and experience.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
PATIENT COORDINATOR
Koolsmiles Dentistry
11.2012 - 02.2015
- Coordinated patient appointments and schedules to optimize clinic workflow.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
- Facilitated patient intake procedures, ensuring thorough documentation and data collection.
- Developed educational materials for patients regarding treatment options and procedures.
- Responsible for verifying patient insurance eligibility and service limits.
ASSISTANT DIRECTOR OF ADMISSIONS
Western Technical College
12.2007 - 01.2012
- Developed and implemented recruitment strategies to enhance student enrollment and engagement.
- Analyzed admissions data to identify trends and improve outreach initiatives.
- Collaborated with academic departments to streamline application processes and enhance communication.
- Conducted admission interviews and evaluated admission applications.
- Explained admissions processes, educational programs, financial assistance, and student services to over 30 potential students.
- Completed approximately 40 phone calls day to generate prospective students and guide students through admissions process.
INSURANCE VERIFICATION SPECIALIST
PBC Marketing
12.2007 - 01.2012
- Verified health insurance coverage and benefits for providers to ensure accurate coverage.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Resolved discrepancies in policy claims by conducting thorough investigations and follow-ups.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Generated reports to track insurance verifications and claim progress.
Education
Associate of Science - GENERAL STUDIES IN SCIENCES
Community College
El Paso, Texas05.2018
Some College (No Degree) - MEDICAL BILLING & CODING
Western Technical College
El Paso, TexasAssociate of Science - HEALTH INFORMATION TECHNOLOGY
Western Technical College
El Paso, TexasSome College (No Degree) - CNA
Emerald Nursing School
El Paso, TexasSome College (No Degree) - PRE NURSING
Texas A&M University
Kingsville, TexasSkills
- Proficient in Microsoft Office
- Database entry
- Schedule and Document management
- Spreadsheet development
- Billing and coding
- Insurance verification
- Customer Service
- Telephone and email etiquette
- Business Growth and Retention
- Multiple Insurance Quoting Software
- Outreach Initiatives
- Customer Relationship Management
- Customer Retention
- Work prioritization
- Scheduling and calendar management
Certification
- AED
- CPR
- Life and Health Law Ethics
- Health Insurance Polices
- Medical Terminology
- FEMA Homeland Security
- CNA
- Tx State Harard Ananlysis
- Texas State Behavioral Threat Assessment
- Texas State Digital Threat Assessment
- Texas State Active Threat Annex
- Completion of Enrollments
- Microsoft Office
- Food Handler
- Texas State Evacuation and shelter in Place Annex
- Cybersecurity
- Texas State Emergency Communications
- Texas State Hazard Ananlysis
LANGUAGES
English and Spanish Fluent
References
Joe Ramirez
Keiser University
Director of Admissions
Previous Supervisor
(619) 737-7795 joe.ramirez@keiseruniversity.edu
Brandy Tarango
Crump Life Insurance Services Case Manager
Ex Co Worker
(915) 525-5802 brandy.tarango@yahoo.com
Timeline
FRONT OFFICE CLERK
HSI
03.2024 - Current
PATIENT COORDINATOR
PINOVA
11.2023 - 01.2024
DIRECT SALES CONSULTANT
ASEA
01.2022 - Current
PATIENT COORDINATOR
Koolsmiles Dentistry
11.2012 - 02.2015
ASSISTANT DIRECTOR OF ADMISSIONS
Western Technical College
12.2007 - 01.2012
INSURANCE VERIFICATION SPECIALIST
PBC Marketing
12.2007 - 01.2012
Associate of Science - GENERAL STUDIES IN SCIENCES
Community College
Some College (No Degree) - MEDICAL BILLING & CODING
Western Technical College
Associate of Science - HEALTH INFORMATION TECHNOLOGY
Western Technical College
Some College (No Degree) - CNA
Emerald Nursing School
Some College (No Degree) - PRE NURSING
Texas A&M University