Michelle Wood
Candler,NC
Summary
Versatile and achievement-oriented professional with a background in healthcare, adept in GIS software and exemplifying teamwork. Excelled in enhancing patient care and operational efficiencies across diverse roles. Proven track record in problem-solving and improving customer service, significantly contributing to organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Ingles Pharmacy
01.2021 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Property Manager
Pace Family Properties
01.2016 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Lease Administrator
Earth Fare, Inc.
01.2016 - 01.2020
- Established strong landlord-tenant relationships through open communication channels and proactive issue resolution strategies.
- Monitored industry news, keeping abreast of relevant legislative updates that could impact lease agreements or property values.
- Optimized space utilization by conducting regular audits, identifying opportunities for consolidation or expansion as needed.
- Conducted annual rent reviews for all properties while adhering to lease agreements and ensuring fair market rates.
- Enhanced lease administration efficiency by streamlining processes and implementing new software tools.
Program Support Assistant
Department of Veterans Affairs
02.2010 - 03.2013
- Performed clerical organization, answered phones and filed documentation for program manager.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
Education
Associate of Science - Geospatial Technology
Haywood Community College
Clyde, NC05-2011
Skills
- GIS software proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Pharmacy Technician
Ingles Pharmacy
01.2021 - Current
Property Manager
Pace Family Properties
01.2016 - Current
Lease Administrator
Earth Fare, Inc.
01.2016 - 01.2020
Program Support Assistant
Department of Veterans Affairs
02.2010 - 03.2013
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Associate of Science - Geospatial Technology
Haywood Community College
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