Maxine Perez
Baldwin Park,CA
Summary
Highly motivated office assistant with 11 years of customer service experience. Interested in applying excellent communication and interpersonal skills to develop professional work. Detail oriented and looking to learn new concepts quickly to help launch a new office career while achieving company goals.
Overview
12
12
years of professional experience
Work History
Registered Dental Assistant
Robert C. Lee D.D.S. M.S. Pediatric Dentistry
Covina, CA
06.2018 - 03.2024
- Managing front desk operations by answering phones, scheduling appointments, verifying insurance information, treatment planning and payment collection.
- Providing customer service by educating patients on proper oral techniques, preventative care and post operative instructions.
- Performing dental preventative care such as coronal polishing, sealant application.
- Chair side assisting all nitrous oxide procedures including local and general sedation.
- Cross training new employees on four handed dentistry, front office, inventory and weekly office cleaning duties
- Radiographic imaging using traditional and digital methods
Registered Dental Assistant
Blue Hills Dental
West Covina, CA
03.2015 - 06.2018
- Front office operations answering phones, scheduling appointments, verifying insurance information, and auditing patient charts.
- Collected payments from patients at time of service or following completion of treatment plan.
- Obtained medical, and dental history including consent forms.
- Monitored and recorded patient vital signs, including pulse rate, and blood pressure.
- Performed radiographic images, panoramic, prophylaxis, and preventative care such as fluoride treatment and applying dental sealants.
- Produced opposing models, study casts and impressions to fabricate provisional crowns and bleaching trays.
Merchandiser
Macys Department Store
Arcadia, CA
12.2013 - 08.2017
- Assisted customers with locating desired items within store locations.
- Built effective partner store relationships to improve customer satisfaction.
- Demonstrated great teamwork skills with staff members
- Kept work areas clean, neat and organized
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Scanned merchandize for inventory.
- Assisted in gathering merchandize to stock and rotate shelves for assigned displays.
- Provided training and support for new staff members in regards to merchandising operations.
- Coordinated promotional events such as special sales or clearance items.
- Inspected shipments prior to stocking shelves or racks with merchandise.
Registered Dental Assistant
Total Care Dental & Orthodontics
Baldwin Park, CA
06.2012 - 03.2015
- Conducted front office duties such as customer service, appointment scheduling, phone calls.
- Verified insurance and presented dental treatment plans.
- Chairside assisted dental procedures in administration of local and general anesthetics including nitrous oxide sedation.
- Digital radiographic images, charting dental recommendations, and performing preventative care.
- Dental impressions for study models, preliminary impressions for fabrication of provisional and permanent work.
- Front and back inventory maintenance of supplies and materials
Education
Dental Assistant - Dental Assisting
UEI College
El Monte, CA10.2012
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06.2011
Skills
- Bilingual - English/Spanish
- Customer Service
- Front Office Administration
- Phone and Email Etiquette
- Multi-Line Phone Proficiency
- Multitasking and Organization
- Motivational Leadership
- Verifying Data Accuracy
- Maintains Confidentiality
- Document Preparation
- Medical and Dental Terminology Knowledge
- Document Scanning
- Excellent Communication Skills
References
References available upon request.
Timeline
Registered Dental Assistant
Robert C. Lee D.D.S. M.S. Pediatric Dentistry
06.2018 - 03.2024
Registered Dental Assistant
Blue Hills Dental
03.2015 - 06.2018
Merchandiser
Macys Department Store
12.2013 - 08.2017
Registered Dental Assistant
Total Care Dental & Orthodontics
06.2012 - 03.2015
Dental Assistant - Dental Assisting
UEI College
High School Diploma -
Sierra Vista High School
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