MAXINE PRICE
Smyrna,Georgia
Summary
Qualified Customer Service Representative with 15 years in fast paced customer service and call center environments. Personable and professional under pressure. Friendly Customer Service Representative adept at working in diverse customer service environments.
Overview
18
18
years of professional experience
Work History
Service Center Support Specialist
Federal Express Freight
11.2017 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Optimized use of support tools and resources to reduce waste and increase productivity.
OPERATIONS SERVICE SUPPORT CHIEF CLERK
NORFOLK SOUTHERN RAILROAD
03.2011 - 08.2024
- Provided operational support for 1A Major RailRoad
- Match rail car hire orders with invoices and recorded the necessary information
- Discovered rail car release which had never been invoiced saving one client $125K
CUSTOMER SERVICE LEAD
CITY OF ATLANTA - WATERSHED Management
03.2007 - 03.2011
- Politely assisted customers in person and via telephone
- Communicated with customers regarding back order availability, future turn on and off of water services
- Answer water/sewer billing questions with up to date knowledge of rates and usage
Education
Associate of Applied Science - Business Administration
ATLANTA TECHNICAL COLLEGE
Atlanta, Georgia01.2011
White Belt Six Sigma Certification - Customer Service
University of Georgia
Athens, GA03.2007
Skills
- Time management
- Effective communication
- Committed to maintaining data integrity
- Adheres to customer service procedures
- Managing multiple projects
- Strong client relations
- Creative problem solver
Timeline
Service Center Support Specialist
Federal Express Freight
11.2017 - Current
OPERATIONS SERVICE SUPPORT CHIEF CLERK
NORFOLK SOUTHERN RAILROAD
03.2011 - 08.2024
CUSTOMER SERVICE LEAD
CITY OF ATLANTA - WATERSHED Management
03.2007 - 03.2011
Associate of Applied Science - Business Administration
ATLANTA TECHNICAL COLLEGE
White Belt Six Sigma Certification - Customer Service
University of Georgia
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